Clearswift SECURE Email Gateway (SEG) vs. AppRiver from OpenText

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clearswift SECURE Email Gateway (SEG)
Score 7.5 out of 10
N/A
UK headquartered multi-national company Clearswift is the developer of the SECURE Email Gateway (SEG) as a messaging security platform. Clearswift was acquired by HelpSystems in late 2019, and is now a HelpSystems brand.N/A
AppRiver from OpenText
Score 9.1 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Pricing
Clearswift SECURE Email Gateway (SEG)AppRiver from OpenText
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clearswift SECURE Email Gateway (SEG)AppRiver from OpenText
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Clearswift SECURE Email Gateway (SEG)AppRiver from OpenText
Top Pros

No answers on this topic

Top Cons
Features
Clearswift SECURE Email Gateway (SEG)AppRiver from OpenText
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Clearswift SECURE Email Gateway (SEG)
8.2
1 Ratings
3% below category average
AppRiver from OpenText
8.5
7 Ratings
1% above category average
Anti-malware9.01 Ratings9.66 Ratings
Cusomizability9.01 Ratings8.36 Ratings
Data Loss Protection9.01 Ratings7.34 Ratings
Threat Detection7.01 Ratings9.47 Ratings
Management Tools7.01 Ratings8.67 Ratings
Sandboxing00 Ratings6.95 Ratings
End-to-End Encryption00 Ratings9.57 Ratings
Best Alternatives
Clearswift SECURE Email Gateway (SEG)AppRiver from OpenText
Small Businesses
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 8.5 out of 10
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 8.5 out of 10
Medium-sized Companies
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 8.5 out of 10
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 8.5 out of 10
Enterprises
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 9.3 out of 10
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Clearswift SECURE Email Gateway (SEG)AppRiver from OpenText
Likelihood to Recommend
8.0
(1 ratings)
9.3
(31 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(28 ratings)
User Testimonials
Clearswift SECURE Email Gateway (SEG)AppRiver from OpenText
Likelihood to Recommend
Fortra
The CS SEG appliances are running as virtual appliances by now. They do need not much power in the ESX environment. I recommend to use at least two peers running in a cluster. The cluster feature is working very well. The CS SEG can process a huge number of emails in a very short time frame.
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OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
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Pros
Fortra
  • CS SEG is fast in email processing
  • Managing the quarantine is easy
  • Display of the reasons why an email has been processed this is very detailed
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OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
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Cons
Fortra
  • Improvement is needed in the area of AV/Antispam update processing (internally)
  • Improvement is needed in the log file processing. Many log file entries are not understandable for an operator or administrator without special insider knowledge
  • Clearswift has recently changed the support provider. Now there are no german supporters anymore.
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OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
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Usability
Fortra
No answers on this topic
OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
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Support Rating
Fortra
No answers on this topic
OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Alternatives Considered
Fortra
The Clearswift Secure Email Gateway (CS SEG) has very low license costs. A two peer cluster is enough to run a complete emailing gateway environment. Compared to the Proofpoint PPS the CS SEG does not need a management appliance. The CS SEG peers can manage the quarantine by themselves. This is easy to use and quite fast.
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OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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Return on Investment
Fortra
  • Since this CS SEG environment is operated for a customer, I cannot answer this question
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OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
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ScreenShots