ClickDesk vs. RumbleTalk

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

Incentivized

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In my experience using RumbleTalk talk for my radio station, it's easy and reliable. It connects my listeners in one place our DJs can interact and more. This is really great for my organization it's helping a lot, and I wouldn't change it for anything. It's easy to use and it provides everything I'm looking for.

• ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
• It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
• I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

Incentivized

Independently Invited by TrustRadius

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• We believe ClickDesk has questionable business practices... be careful
• ClickDesk charged us for services we did not use
• It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Overall pricing is high
• We can handle our customer's 24-hour basis with multiple agent accounts
• It makes easier our business productivity

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info