[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
Updated November 12, 2021

[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with ClickDesk

We used the ClickDesk app for live chat with our customers. The app was used for sales support, such as questions about products. We have used it for customer support to answer our customer's questions. We have used it when we were not online. We used ClickDesk for a number of years.
  • fairly simple to use
  • set up not too difficult
  • usually worked OK
  • We believe ClickDesk has questionable business practices... be careful
  • ClickDesk charged us for services we did not use
  • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
  • It is our opinion that ROI would have been OK if we would not have been charged for services not received.
  • In our case, ClickDesk ended up costing a LOT more than we planned because they charged us for services we did not use.
  • ClickDesk charged us for one year's service we did not use, and they are refusing to give us a refund.
Tidio works better with Shopify. We are not sure if ClickDesk will work with Shopify.

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After using ClickDesk for a number of years we stopped using
it to try a different app. To our surprise, ClickDesk charged us for a year’s
worth of service we did not want. When we saw the charge, we contacted ClickDesk. In our case, we explained we were no longer using ClickDesk and asked for a refund. [In our opinion,] we were astonished
when ClickDesk told us that since they already charged us they would not give
us a refund. Really??? In our opinion, this may illegal, and we certainly believe it is not ethical… Why
would anyone want to do business with a company like this? In our case, we contacted the
Better Business Bureau (BBB) to help us get our refund. Of course, because of our experience, we no longer
use ClickDesk… We believe this should be a warning to others about our costly mistake for using
ClickDesk… you have been warned!