Review from aiflab COO about ClickDesk
September 01, 2017

Review from aiflab COO about ClickDesk

Sazzad Hossain Sharkar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with ClickDesk

We are primarily using ClickDesk for our organization's technical department. Most of our technical discussions or product/services were available in our portal, but people have questions to ask about in detail so that they better understand our services more clearly. We are using the application to solve customer queries and for receiving feedback on how they feel about us.

Most of our provided services are web based, so we needed real time interaction with customers and the ability to solve their issues soon as possible.
  • Location with IP address information.
  • Live voice call and video call facility including adding agent to conference or transfer the chat.
  • Integrated help desk that receives offline messages from customers and can collect logs for future reports.
  • Easy to collect the screenshot from customer's end.
  • Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
  • More information about users. Real time page visiting histories (more advanced way).
  • Customers can review the agent's profile information (public profile).
  • Overall pricing is high
  • We can handle our customer's 24-hour basis with multiple agent accounts
  • It makes easier our business productivity
The overall benefits provided by ClickDesk are very good. We started our journey with ClickDesk by understanding the pricing variation. We choose ClickDesk to continue to find if it is ideal for our business and finally discovered that it's our right choice to continue. The other services (after a comparison) are quite good, but we love sticking with ClickDesk.
  • Audio and Video call facility.
  • Adding agents to conference or transfer the chat to another one.
  • One click file upload service or getting a screenshot from customers' end easily.
  • Built in customer help desk for support ticketing system etc.
  • Browser based application that can be easily maintainable.
  • Also has a mobile application.

ClickDesk is ideal for a business that is serving support remotely, and agents can easily interact with customers easily from anywhere and do not have location specific problems.