Great at what it does, but is a one trick pony
April 24, 2021

Great at what it does, but is a one trick pony

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Pro

Overall Satisfaction with ClickDesk

ClickDesk allowed [us to] communicate [with] the others across our organization as well as with customers. It also allowed us to make video calls with team members. It was simple and easy to use with a great interface. It allowed us to respond promptly to customer questions and issues. It also allowed us to receive phone calls through the application when discussing content that was too complex to communicate through chat.
  • You can speak to someone on demand.
  • Has the option of chat or phone call.
  • User friendly with little learning curve.
  • When I used it, it didn't have a mobile app.
  • Support for the product was slow at times.
  • Occasional lag in conversations.
  • Great live chat feature set.
  • Accessible from home or office.
  • Provided a way to be plugged into the organization even when traveling on business.
  • Helps people to communicate more efficiently.
  • Kind of a one trick pony that only offers a means of communication.
  • Wasn't an all-in-one solution which made work life less efficient.
ClickDesk was good at what it did, but it doesn't have the holistic approach that Teams does. With Teams, you can not only chat and make calls, you can host webinars. You can see when people have read your messages to see if they are ignoring you or not. Screen sharing is a breeze and is easy to presentations with the audience. People can virtually raise their hands when they have a question. Also, it [is] easy to conduct polls from the audience in Teams.

Do you think ClickDesk delivers good value for the price?

Yes

Are you happy with ClickDesk's feature set?

No

Did ClickDesk live up to sales and marketing promises?

No

Did implementation of ClickDesk go as expected?

Yes

Would you buy ClickDesk again?

No

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.