What users are saying about
6 Ratings
6 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

ClickDesk

This thing is good for a small business and people who don't know a lot about tech. Not sure if ClickDesk will work for businesses like FedEx or others.
Akram Hasan Sharkar profile photo

Pros

  • They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
  • They also have a simple ticking system along with live chat, it's not huge but it does work.
  • Easy to implement with well known knowledgeable and CMS.
Akram Hasan Sharkar profile photo

Cons

  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
Akram Hasan Sharkar profile photo

Alternatives Considered

As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
Akram Hasan Sharkar profile photo

Return on Investment

  • Since we started offering live customer support and support ticketing our clients have become more interested.
  • ClickDesk also helped us to turn our visitors into customers. Easy to see who is visiting our website and where they are from.
  • When agents are offline clickdesk doesn't create an automatic ticket for user queries. This is really a negative impact, hopefully, they will fix this soon.
Akram Hasan Sharkar profile photo

Pricing Details

ClickDesk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details