1. Home
  2. Live Chat Software
  3. ClickDesk Reviews
  4. User Review of ClickDesk
Best solution available to have better communication with clients
July 04, 2021

Best solution available to have better communication with clients

Paul Christophle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with ClickDesk

ClickDesk is managing to be the best in providing the real-time facility of communicating or interacting with customers very effectively. It reduces my work a lot and [is] helping me to have a better communication experience with the clients. Complete robust platform with fully functional tools to have the best experience on the platform.
  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
  • Support team of ClickDesk is worst in operation. [In my experience they have been] totally unprofessional and unresponsive to messages.
  • I recently had some issues while using the platform, their representative responded after an hour and left the conversation without listening to the actual problem.
  • Another amazing feature that I like the most in ClickDesk is their notification system.
  • It immediately notifies if I miss any customer chat of which it gives me [reminders] to make actions to relevant chat to remove the notification.
  • It is super easy to use, complete robust and functional UI, responsive in actions and easy to sign in/out.
  • They do not even know about their own platform. It needs a lot of changes to be more robust and helpful.
  • Secondly, it is hard to navigate things on the platform, I cannot find some features because of complex preferences.
ClickDesk is offering top-notch services for clients to communicate and contact their customers on their phones or live with the complete and robust platform. I think it is best of all.

Do you think ClickDesk delivers good value for the price?

Yes

Are you happy with ClickDesk's feature set?

Yes

Did ClickDesk live up to sales and marketing promises?

Yes

Did implementation of ClickDesk go as expected?

Yes

Would you buy ClickDesk again?

Yes

ClickDesk has served the organization for many years in terms of connecting us to our clients and customers easily directly on webchat. I can use ClickDesk easily, anywhere, any time, by just connecting to the internet. [It] has the mobile application which is a great invention to communicate with clients or customers and close more deals to help the organization.