What users are saying about
29 Ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5.6 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
5.4
WYSIWYG email editor
ClickDimensions
7.3
Dynamic content
ClickDimensions
6.0
Ability to test dynamic content
ClickDimensions
6.6
Landing pages
ClickDimensions
4.6
A/B testing
ClickDimensions
5.5
Mobile optimization
ClickDimensions
4.8
Email deliverability reporting
ClickDimensions
4.5
List management
ClickDimensions
5.0
Triggered drip sequences
ClickDimensions
4.3

Lead Management

ClickDimensions
4.3
Lead nurturing
ClickDimensions
3.0
Lead scoring and grading
ClickDimensions
4.3
Data quality management
ClickDimensions
4.8
Automated sales alerts and tasks
ClickDimensions
4.9

Campaign Management

ClickDimensions
6.5
Calendaring
ClickDimensions
4.9
Event/webinar marketing
ClickDimensions
8.0

Social Media Marketing

ClickDimensions
6.2
Social sharing and campaigns
ClickDimensions
7.7
Social profile integration
ClickDimensions
4.7

Reporting & Analytics

ClickDimensions
5.1
Dashboards
ClickDimensions
5.2
Standard reports
ClickDimensions
5.6
Custom reports
ClickDimensions
4.6

Platform & Infrastructure

ClickDimensions
7.7
API
ClickDimensions
7.0
Role-based workflow & approvals
ClickDimensions
9.0
Customizability
ClickDimensions
7.0
Integration with Salesforce.com
ClickDimensions
7.0
Integration with Microsoft Dynamics CRM
ClickDimensions
8.4
Integration with SugarCRM
ClickDimensions
8.0

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Cons

ClickDimensions

  • Support - Tier 1 is inadequately trained, and other tiers are inadequately staffed.
  • Product maturity - The product is not stable and consistent.
Karen Chamberlain | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
Clickdimensions has some very usable features such as form builder and email editor. However, the intergation with Dynamics makes it hard to achieve anything with this system at speed, and really leverage the value.
Chris Thorne | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 2 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

I think the biggest difference is the overall easy integration with our CRM platform, which is crucial. Without it, we would not really even be able to use a marketing automation platform like this. We like the support our account manager gives us, and think CD is the best option available.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
4.9

Likelihood to Renew

ClickDimensions
9.0

Usability

ClickDimensions
5.0

Support Rating

ClickDimensions
1.0

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