ClickDimensions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickDimensions
Score 6.8 out of 10
N/A
ClickDimensions is an email marketing and marketing automation platform for Microsoft Dynamics CRM. Features include email marketing, web tracking, lead scoring, social discovery, campaign tracking, and form capture.N/A
Pricing
ClickDimensions
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
ClickDimensions
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ClickDimensions
Considered Both Products
ClickDimensions
Chose ClickDimensions
I did not select ClickDimensions, this business decision was made by previous team members, who were not digital or marketing specialists, due to its integration with Dynamics. I'm sure the demo was great, but operationally it was not great.
Chose ClickDimensions
We selected ClickDimensions because it integrates with Dynamics 365. We previously used iContact, Survey Monkey, Outlook functionality, and Google Analytics. We went back to all of these after severing ties with ClickDimensions for our company. We continue to support …
Chose ClickDimensions
I think the biggest difference is the overall easy integration with our CRM platform, which is crucial. Without it, we would not really even be able to use a marketing automation platform like this. We like the support our account manager gives us, and think CD is the best …
Chose ClickDimensions
I prefer Act-On to ClickDimensions. I've studied both technologies and have been trained in them, but I find that Act-On is more suited to fit my needs and the needs of my team and organization as a whole. I think Act-On is more equipped to handle shifts in marketplace due to …
Chose ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of …
Chose ClickDimensions
Microsoft Dynamics Marketing
Chose ClickDimensions
Evaluated Salesforce, Marketo, Hubspot. Selected ClickDimensions for cost and integration with Microsoft Dynamics.
Top Pros
Top Cons
Features
ClickDimensions
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
ClickDimensions
3.9
10 Ratings
66% below category average
WYSIWYG email editor5.38 Ratings
Dynamic content4.010 Ratings
Ability to test dynamic content1.410 Ratings
Landing pages1.710 Ratings
A/B testing3.710 Ratings
Mobile optimization1.710 Ratings
Email deliverability reporting4.610 Ratings
List management6.09 Ratings
Triggered drip sequences6.39 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
ClickDimensions
4.7
10 Ratings
48% below category average
Lead nurturing automation7.09 Ratings
Lead scoring and grading5.09 Ratings
Data quality management3.08 Ratings
Automated sales alerts and tasks4.07 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
ClickDimensions
2.5
7 Ratings
101% below category average
Calendaring4.05 Ratings
Event/webinar marketing1.06 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
ClickDimensions
5.5
3 Ratings
31% below category average
Social sharing and campaigns8.03 Ratings
Social profile integration3.13 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
ClickDimensions
2.6
9 Ratings
97% below category average
Dashboards2.09 Ratings
Standard reports2.09 Ratings
Custom reports3.87 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
ClickDimensions
4.4
10 Ratings
53% below category average
API1.05 Ratings
Role-based workflow & approvals1.05 Ratings
Customizability2.07 Ratings
Integration with Salesforce.com7.02 Ratings
Integration with Microsoft Dynamics CRM7.310 Ratings
Integration with SugarCRM8.02 Ratings
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ClickDimensions
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User Ratings
ClickDimensions
Likelihood to Recommend
2.0
(10 ratings)
Likelihood to Renew
9.0
(1 ratings)
Usability
5.0
(3 ratings)
Support Rating
1.0
(2 ratings)
User Testimonials
ClickDimensions
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Read full review
Pros
ClickDimensions
  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Read full review
Cons
ClickDimensions
  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
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Likelihood to Renew
ClickDimensions
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
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Usability
ClickDimensions
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
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Support Rating
ClickDimensions
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
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Alternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
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Return on Investment
ClickDimensions
  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Read full review
ScreenShots

ClickDimensions Screenshots

Screenshot of Create email templates inside Dynamics CRM with our drag and drop email editorScreenshot of Collect contact and lead data through web forms and landing pagesScreenshot of Build multi-channel, automated campaigns using an easy drag and drop interfaceScreenshot of View your marketing performance at a glance right inside DynamicsScreenshot of Use reporting to accurately measure your sales and marketing campaigns