ClickGuard vs. Kount, an Equifax company vs. ISO+™

ClickGAURD is highly suitable for detecting and preventing fraudulent clicks and helps generate higher revenues with the same marketing budgets. The reports created by ClickGUARD are also very helpful in understanding the impact and returns on the campaigns. It also helps identifies the geographies from where the fraudulent clicks are coming to help us take preventive measures. Having detailed documentation to get it deployed and get users onboarded quickly will be very helpful.

Incentivized

Well suited for addressing disputes before they become official chargebacks (PreventFlow). We've not yet started using the DisputeFlow to work chargebacks that have already come in. We still use our merchant processor's interface for that. I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR. As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this.

Incentivized

It is everything we need in one system, with a user friendly app to use on the go.

• The real-time notifications are one of the best features of ClickGUARD for me.
• Automatic malicious click deflection is also a feature that I appreciate.
• There have been instances where a large number of clicks were made, but the resulting conversions were much below expectations.

• Business to Client Interaction - Midigator employees respond quickly to client requests
• Empowers their employees to make decisions in the best interest of the client they are serving
• Helps prevent chargebacks/disputes
• Saves their clients time and money
• Ease of use
• Consolidates multiple MIDs under one room for easy management and monitoring
• Prices their products and services competitively

Incentivized

• User friendly
• Document storage/log
• Document creation

• The one thing I've noticed that I believe is a disadvantage would have to be the lack of support on weekends or holidays which is understandable but at the same time, I'm sure people expect to still be supported right around the clock if that is what is advertised.

• When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
• Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
• The daily emails in excel could be better formatted and easier to read.

Incentivized

• Project management
• Timesheets

Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.

Incentivized

No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value.

Incentivized

The layout is easy to navigate. The app runs quite similar to the desktop version.

I actually haven't found the need to use their customer support as yet but I'm sure that they are knowledgable and would assist any way they can.

formerly know as PPC Protect, now known as Lunio. we side by side user lunio as well and only problem with lunio was pricing. no doubt lunio has better feature set to stack against ClickGaurd but we didn't required that many features to begin with. ClickGaurd is simple solution for us and we are planning to explore it full before moving to any other platform

Incentivized

We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company.

Incentivized

• Prior to acquiring Clickguard, I wasn't even able to trust the numbers I was seeing and my money was being wasted. Since getting this app, there has been a total turn around in conversions, and sales have increased.

• We've been able to use the data to pinpoint specific issues to correct to lower chargebacks.
• We have seen an incredible difference in our chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference!

Incentivized

• Saves us large amount of hours have all documents ready to go at a click of a button
• Allowing the guys in the field to have everything there at a touch of a button