ClickMeeting vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickMeeting
Score 9.5 out of 10
N/A
ClickMeeting is a webinar solution formerly owned by GetResponse, an email marketing software company. ClickMeeting's online meeting and collaboration tools are designed to support the sales, marketing, e-learning, and training needs of business of all sizes.
$25
per month
Hiver
Score 8.5 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
ClickMeetingHiver
Editions & Modules
Live 25
$25
up to 25 attendees
Live 50
$35
up to 50 attendees
Automated 25
$40
up to 25 attendees
Automated 50
$45
up to 50 attendees
Live 100
$60
up to 100 attendees
Automated 100
$75
up to 100 attendees
Live 200
$119
up to 200 attendees
Live 500
$139
up to 500 attendees
Automated 200
$145
up to 200 attendees
Enterprise
$165
500 - 5000
Automated 500
$179
up to 500 attendees
Live 1000
$239
up to 1000 attendees
Automated 1000
$279
up to 1000 attendees
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
ClickMeetingHiver
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDetailed enterprise pricing on demand.
More Pricing Information
Features
ClickMeetingHiver
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
ClickMeeting
9.6
52 Ratings
18% above category average
Hiver
-
Ratings
High quality audio9.752 Ratings00 Ratings
High quality video9.652 Ratings00 Ratings
Low bandwidth requirements9.546 Ratings00 Ratings
Mobile support9.744 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
ClickMeeting
9.8
51 Ratings
20% above category average
Hiver
-
Ratings
Desktop sharing9.951 Ratings00 Ratings
Whiteboards9.746 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
ClickMeeting
9.9
53 Ratings
18% above category average
Hiver
-
Ratings
Calendar integration10.042 Ratings00 Ratings
Meeting initiation9.851 Ratings00 Ratings
Integrates with social media10.039 Ratings00 Ratings
Record meetings / events9.951 Ratings00 Ratings
Slideshows9.849 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
ClickMeeting
9.7
51 Ratings
14% above category average
Hiver
-
Ratings
Live chat9.750 Ratings00 Ratings
Audience polling9.746 Ratings00 Ratings
Q&A9.747 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
ClickMeeting
9.8
48 Ratings
15% above category average
Hiver
-
Ratings
User authentication9.841 Ratings00 Ratings
Participant roles & permissions9.648 Ratings00 Ratings
Confidential attendee list10.043 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ClickMeeting
-
Ratings
Hiver
1.7
3 Ratings
129% below category average
Organize and prioritize service tickets00 Ratings1.03 Ratings
Ticket creation and submission00 Ratings2.03 Ratings
Ticket response00 Ratings2.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
ClickMeeting
-
Ratings
Hiver
3.0
3 Ratings
87% below category average
Email support00 Ratings3.03 Ratings
Best Alternatives
ClickMeetingHiver
Small Businesses
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 8.5 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Zoho Meeting
Zoho Meeting
Score 6.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClickMeetingHiver
Likelihood to Recommend
9.9
(53 ratings)
1.0
(3 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
10.0
(35 ratings)
3.0
(1 ratings)
Support Rating
9.9
(35 ratings)
4.0
(1 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
ClickMeetingHiver
Likelihood to Recommend
ClickMeeting
ClickMeeting serves a dual purpose within our organization. Firstly, it acts as a reliable platform for hosting staff meetings, enabling effective communication and collaboration among team members. Whether it's for updates, discussions, or brainstorming sessions, ClickMeeting provides the necessary tools for seamless engagement.Secondly, ClickMeeting is instrumental in delivering online courses to our students. It empowers us to create interactive learning experiences regardless of geographical constraints. We can easily share course materials, conduct live or pre-recorded lectures, and facilitate interactive discussions and Q&A sessions. ClickMeeting ensures our students have access to high-quality education and a supportive learning environment.In summary, ClickMeeting is an invaluable tool for both internal staff communications and student-centered online courses. It fosters collaboration, engagement, and knowledge sharing in a flexible and accessible manner, enhancing our overall productivity and educational offerings.
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Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
ClickMeeting
  • ClickMeeting is user-friendly, the admin and user panel is simple, intuitive!
  • When conducting training, you can use default settings such as edu mode and it saves time, I don't have to worry if I'm sure I've muted everyone and if I'm the only one visible.
  • ClickMeeting is also integrated with the Moodle e-learning platform, so it's a great support in organizing blended-learning processes.
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Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
ClickMeeting
  • Individual Audio Controls. I'd love to be able to adjust the audio for each of the presenters within the platform, as the host. Not all presenters are tech savvy and sometimes don't know how to adjust this themselves.
  • Additional Saved Color Schemes. I'd love to be able to create/save multiple custom color schemes that I can use for various events instead of a single one.
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Usability
ClickMeeting
ClickMeeting's overall usability is commendably excellent. Its intuitive, user-friendly interface makes it remarkably easy for users of all skill levels to navigate. The platform delivers a seamless, streamlined experience from setting up meetings to engaging with participants. Despite some advanced features having a slight learning curve, the platform remains user-friendly, efficient, and reliable.
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Hiver
Easy to use
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Support Rating
ClickMeeting
It takes a bit of time to get to grips with the platform at first, but it's short and there is an online help chat available. People on the chat are very helpful and available for a long time - also on weekends, which greatly improves work. Really very good support.
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Hiver
Support is there, can be slow at times.
Read full review
Implementation Rating
ClickMeeting
It was very simple.
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Hiver
No answers on this topic
Alternatives Considered
ClickMeeting
- does not require installation - clear interface - fast chat technical support - available in Polish language - provides a stable connection - it allows us to share presentations - we can also record the meeting - the process of creating the meeting is quick and easy also for beginners
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
ClickMeeting
  • Strengthening the image of the ITAKA Foundation as an institution that comprehensively deals with the subject of disappearances and can share knowledge in this area.
  • Time savings in the preparation of internal meetings (e.g. thanks to the possibility of placing an accurate schedule).
  • Reaching a greater number of webinar recipients (e.g. thanks to the possibility of live broadcast via social media).
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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ScreenShots

ClickMeeting Screenshots

Screenshot of Whiteboard featureScreenshot of Presentation featureScreenshot of Responsive designScreenshot of Webinar roomScreenshot of Webinar room 2Screenshot of Webinar room 3

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature