ClickMeeting vs Hiver

• Professional Live Interface - One of the reasons we chose ClickMeeting was how professional it looked from the viewer's experience. Our client is very small, but the interface makes them look like a top-notch firm to viewers.
• Customization - Our client didn't have to forego their brand for a service, they were able to make it work for them. Also ties in with my point above.
• Easy Event Creation - Takes no time at all to plan/schedule an event or meeting.

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• It's easy to set up, and manage ongoing.
• The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
• It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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• As with most new software, ClickMeeting did create a learning curve for many of the employees - thus training was necessary.
• Our company is contracted by the Federal Government, thus a lot of our information needs to be kept private. Some of our high-level management have noticed that ClickMeeting only provides 128-bit AES encryption, which we feel can be improved upon.
• Some of our remote users have found that ClickMeeting has some lag-time when using it on their android devices.

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• There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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• It was an affordable software for what it delivered. We would have kept using it if the webinars had worked to drive business, or if we'd been able to drive more people to the webinars. Not ClickMeeting's fault. Great return on the investment in my mind.

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• Hiver has increased the efficiency by which we address emailed questions and concerns.
• Hiver increases transparency between team members.
• Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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