What users are saying about

ClickMeeting vs Hiver

ClickMeeting
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Top Rated
40 Ratings
Hiver
9 Ratings

ClickMeeting

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Top Rated
40 Ratings
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Score 7.6 out of 100

Based on 40 reviews and ratings

Hiver

9 Ratings
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Score 9.5 out of 100

Based on 9 reviews and ratings

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    8.3

    ClickMeeting

    83%

    Hiver

    Feature Set Not Supported
    N/A
    ClickMeeting ranks higher in 4/4 features
    ClickMeeting ranks higher in 4/4 features

    High quality audio

    9.0
    90%
    22 Ratings
    N/A
    0 Ratings

    High quality video

    8.6
    86%
    22 Ratings
    N/A
    0 Ratings

    Low bandwidth requirements

    7.5
    75%
    20 Ratings
    N/A
    0 Ratings

    Mobile support

    8.3
    83%
    19 Ratings
    N/A
    0 Ratings

    Screen Sharing

    8.3

    ClickMeeting

    83%

    Hiver

    Feature Set Not Supported
    N/A
    ClickMeeting ranks higher in 2/2 features
    ClickMeeting ranks higher in 2/2 features

    Desktop sharing

    8.4
    84%
    22 Ratings
    N/A
    0 Ratings

    Whiteboards

    8.2
    82%
    20 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    8.4

    ClickMeeting

    84%

    Hiver

    Feature Set Not Supported
    N/A
    ClickMeeting ranks higher in 5/5 features
    ClickMeeting ranks higher in 5/5 features

    Calendar integration

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Meeting initiation

    8.4
    84%
    22 Ratings
    N/A
    0 Ratings

    Integrates with social media

    8.6
    86%
    16 Ratings
    N/A
    0 Ratings

    Record meetings / events

    8.2
    82%
    23 Ratings
    N/A
    0 Ratings

    Slideshows

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Online Events Collaboration

    8.9

    ClickMeeting

    89%

    Hiver

    Feature Set Not Supported
    N/A
    ClickMeeting ranks higher in 3/3 features
    ClickMeeting ranks higher in 3/3 features

    Live chat

    8.8
    88%
    21 Ratings
    N/A
    0 Ratings

    Audience polling

    9.0
    90%
    18 Ratings
    N/A
    0 Ratings

    Q&A

    8.9
    89%
    17 Ratings
    N/A
    0 Ratings

    Online Events Security

    8.3

    ClickMeeting

    83%

    Hiver

    Feature Set Not Supported
    N/A
    ClickMeeting ranks higher in 3/3 features
    ClickMeeting ranks higher in 3/3 features

    User authentication

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    7.7
    77%
    21 Ratings
    N/A
    0 Ratings

    Confidential attendee list

    8.8
    88%
    20 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ClickMeeting

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 3/3 features
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    ClickMeeting

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 1/1 features
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Hiver is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.3

    ClickMeeting

    73%
    23 Ratings
    10.0

    Hiver

    100%
    2 Ratings

    Usability

    8.4

    ClickMeeting

    84%
    12 Ratings

    Hiver

    N/A
    0 Ratings

    Support Rating

    7.6

    ClickMeeting

    76%
    12 Ratings

    Hiver

    N/A
    0 Ratings

    Likelihood to Recommend

    ClickMeeting

    Launching and executing a webinar is easy and takes literally five seconds. The entire user experience is virtually seamless, with a platform that's loaded with detailed statistics. You even have access to live online support that will assist you instantly (from your webinar room).

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    Shane Skwarek | TrustRadius Reviewer
    Shane Skwarek
    View all 23 answers on this topic

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pros

    ClickMeeting

    • Professional Live Interface - One of the reasons we chose ClickMeeting was how professional it looked from the viewer's experience. Our client is very small, but the interface makes them look like a top-notch firm to viewers.
    • Customization - Our client didn't have to forego their brand for a service, they were able to make it work for them. Also ties in with my point above.
    • Easy Event Creation - Takes no time at all to plan/schedule an event or meeting.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 23 answers on this topic

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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    Megan Shorter | TrustRadius Reviewer
    Megan Shorter
    View all 2 answers on this topic

    Cons

    ClickMeeting

    • As with most new software, ClickMeeting did create a learning curve for many of the employees - thus training was necessary.
    • Our company is contracted by the Federal Government, thus a lot of our information needs to be kept private. Some of our high-level management have noticed that ClickMeeting only provides 128-bit AES encryption, which we feel can be improved upon.
    • Some of our remote users have found that ClickMeeting has some lag-time when using it on their android devices.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 23 answers on this topic

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pricing Details

    ClickMeeting

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $25 per month

    ClickMeeting Editions & Modules

    Edition
    Enterprise$1651
    Live 25$252
    Live 50$353
    Live 100$604
    Live 200$1195
    Live 500$1396
    Live 1000$2397
    Automated 1000$2797
    Automated 500$1798
    Automated 200$1459
    Automated 100$7510
    Automated 50$4511
    Automated 25$4012
    1. 500 - 5000
    2. up to 25 attendees
    3. up to 50 attendees
    4. up to 100 attendees
    5. up to 200 attendees
    6. up to 500 attendees
    7. up to 1000 attendees
    8. up to 500 attendees
    9. up to 200 attendees
    10. up to 100 attendees
    11. up to 50 attendees
    12. up to 25 attendees
    Additional Pricing Details
    Detailed enterprise pricing on demand.

    Hiver

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14 /user/month

    Hiver Editions & Modules

    Edition
    PLUS PLAN$14.001
    PREMIUM PLAN$22.001
    ENTERPRISE PLAN$34.001
    1. /user/month
    Additional Pricing Details
    —

    Usability

    ClickMeeting

    ClickMeeting 8.4
    Based on 12 answers
    Because the most needed functions are very effective and easy to use, there are some minor functions that might work better. The big problem is the quality of presentations because it is often lost during sharing it via ClickMeeting when they are settled in CM's memory. The minor problem is the fact that messages coming from the ClickMeeting are looking a bit like spam.

    Read full review

    Jakub Winiewski | TrustRadius Reviewer
    Jakub Winiewski
    View all 12 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ClickMeeting

    ClickMeeting 7.6
    Based on 12 answers
    Support on technical features is overall good. Sales support is fast when it comes to upgrades or new customers, but once you are a customer, [I believe] the support is bad to non-existent. [In my experience] after-sales support is really below standard.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ClickMeeting

    ClickMeeting is a wonderful tool with all the necessary features essential to make a business meeting interactive and all this in highly reasonable pricing. But the case was the opposite for Bluejeans as I haven't found it effective because of low-quality audio and video and the price was also not favorable for us.

    Read full review

    Isabella Grace | TrustRadius Reviewer
    Isabella Grace
    View all 23 answers on this topic

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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    Megan Shorter | TrustRadius Reviewer
    Megan Shorter
    View all 2 answers on this topic

    Return on Investment

    ClickMeeting

    • Webinars organized on the ClickMeeting platform clearly improve communication with our users and help to transfer knowledge and build relationships.
    • User satisfaction is increasing thanks to the ability to actively participate in webinars through chat and Q&A.
    • Using ClickMeeting's tools directly impacts our user satisfaction and user growth.

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    Ewa Majewska | TrustRadius Reviewer
    Ewa Majewska
    View all 23 answers on this topic

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Screenshots

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