TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClickPost

    Score7.5 out of 10
    N/AClickPost is a logistics management software built to improve the post-purchase delivery experience, which can be used to integrate & manage 350+ delivery partners under one roof. ClickPost also helps provide a better customer experience by providing a delivery tracking page, automated NDR resolution, and omnichannel communication. This helps increase customer confidence, improves delivery NPS and reduces RTO%. Key Benefits of using ClickPost- Integrate with 350+ carrier…

    $300

    per month

    JumpTrack

    Score7.5 out of 10
    N/AJumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.N/A
    Pricing
    ClickPostJumpTrack
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ClickPostJumpTrack
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ClickPostJumpTrack
    Considered Both Products
    ClickPost
    No answer on this topic
    ECI Software Solutions
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    30 Answers
    Delivers good value for the price
    No answers on this topic
    96%
    Delivers good value for the price
    24 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    31 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    23 Answers
    User Ratings
    ClickPostJumpTrack
    Likelihood to Recommend
    8.8
    (4 ratings)
    7.5
    (31 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (11 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    5.9
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    ClickPostJumpTrack
    Likelihood to Recommend
    ClickPost
    When it comes to various shipments to be dispatched to multiple locations, it is always very difficult to rely on people that expertise is minimum in the process, every company works for profits so it's better to use a platform that decides best as per your needs and provides very options.
    Incentivized
    Read full review
    ECI Software Solutions
    It is appropriate when you have high value items that you are delivering like computers and printers to offices. You need proof of delivery many times and this provides that with pictures that can easily be stored in our database. It is not appropriate for businesses that are just delivering goods where proof of delivery is not needed or you are working with low value items.
    Incentivized
    Read full review
    Pros
    ClickPost
    • It's really easy to add/delete courier partners. Consumer communication is seamless as well.
    • The reliability because it is super fast & super simple at the same time. Decreases the time to market.
    • The courier allocation rules/recommendation rules - are smarter and more flexible than any other I have used in the market so far.
    Incentivized
    Read full review
    ECI Software Solutions
    • Provides historical data for staff to ensure customer receives proper service
    • Allows the drivers to sort their route and essentially have a map to each location
    • Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPlus
    Incentivized
    Read full review
    Cons
    ClickPost
    • The software freezes from time to time.
    • None other
    Incentivized
    Read full review
    ECI Software Solutions
    • Support is lacking and finding information is very difficult. Actual issues are rarely resolved or followed up on.
    • If a delivery does not sync properly the data is permanently stuck and all further delivery information is lost. The app then needs to have it's data and cache erased to restore functionality. This is a major bug that needs to be fixed.
    • Automated POD email function is too time consuming to setup. When an email is added to one master account number there needs to be an option to populate that information to all sub accounts.
    • Report function needs improvement. The 'Planned vs Actual' and 'Delivery Efficiency' reports each do things that overlap, but a single report with selectable options for needed data would be much more user friendly. Currently to get the data needed I have to run both reports then copy/paste the data I want into a third spreadsheet.
    • Map feature on the app sometimes works well - IF the accounts are all formatted the same. If there is a suite number in the address it does not.
    • When changes are made to the delivery manifest through DDMS those changes do not automatically update Jumptrack, it has to be done manually.
    Incentivized
    Read full review
    Likelihood to Renew
    ClickPost
    No answers on this topic
    ECI Software Solutions
    We would be lost without it! I would never get rid of the efficiency it has created for our company
    Incentivized
    Read full review
    Usability
    ClickPost
    No answers on this topic
    ECI Software Solutions
    Overall it's pretty simple but there are bugs, and they are glaring. losing data and functionality midway through the day is a major detriment. The map/navigation function is effectively useless. Piece counts should be shown on the 'in transit' list instead of having to click all the way through to the individual invoices to see how many pieces you have
    Incentivized
    Read full review
    Support Rating
    ClickPost
    No answers on this topic
    ECI Software Solutions
    I have never contacted customer support. Your question clearly states " If you have never contacted support for this product, please skip this question. "When attempting to skip, I get an error "Explanation required Please provide a response." For this reason alone, I have given a rating of 1.
    Incentivized
    Read full review
    Implementation Rating
    ClickPost
    No answers on this topic
    ECI Software Solutions
    skip this question
    Incentivized
    Read full review
    Alternatives Considered
    ClickPost
    ClickPost in my observation is far better than Easyship. With the latter we faced a lot of issues such as improper courier tracking, no customer support, no explanations and the likes whereas with ClickPost these problems are completely gone with live courier tracking, allocation and management. So in summation ClickPost is a good solution for courier management.
    Incentivized
    Read full review
    ECI Software Solutions
    We use JumpTrack over other programs out there because of how well it integrates with DDMS, our ERP software. We also like that nothing has to be installed on any computers. It's fully web-based/cloud based product. We like it's developed by Eci who made our ERP software so we already have a working relationship with it's creator
    Incentivized
    Read full review
    Return on Investment
    ClickPost
    • Shipping is the biggest crunch now a days and cheap available options with swift services is a dream for any business and ClickPost is making it possible
    Incentivized
    Read full review
    ECI Software Solutions
    • Cost savings, paper and time and route optimization.
    • Accountability of the driver: the real-time GPS shows where they are and when expectations of completion.
    • Reporting gives you some nice numbers to review with your drivers to help them become more effective on a daily basis.
    Incentivized
    Read full review
    ScreenShots

    ClickPost Screenshots

    Product screenshotScreenshot of behavior based product suggestions to encourage upsells.Screenshot of the interface to set thresholds. AI segments customers on purchase behavior.Screenshot of the self-serve returns portal for a seamless customer experience.Screenshot of how ClickPost encourages easy exchanges with personalized offers.

    JumpTrack Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot