What users are saying about
9 Ratings
6 Ratings
9 Ratings
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Score 7.9 out of 100
6 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • MomentFeed is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.8

ClickSend

78%
7 Ratings
9.0

MomentFeed

90%
2 Ratings

Support Rating

8.0

ClickSend

80%
1 Rating
10.0

MomentFeed

100%
2 Ratings

Likelihood to Recommend

ClickSend

ClickSend supports live chats, where instant messaging is done for both formal or informal discussions. Besides, proper management of tasks, from the simplified ones to the complex ones, and every player is well assigned. The option of bar code in this application ensures there is the automation of many tasks and reduces paperwork.
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MomentFeed

It is my absolute recommendation for anyone at a multi-location, brick-and-mortar business that is consumer-focused. I haven't demoed any other tools that could come close to meeting the needs that I would have either at my previous agency role for clients or currently at my client-side job. However, not all companies that have a footprint/distribution in multiple areas are suited; I had a brewery client with a presence in multiple states (their products were in stores and salespeople were staffed in the area), but given MomentFeed's basis in listing data around physical locations, there wasn't a real way that the product could have accommodated. Cases like that are a square peg/round hole situation.
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Pros

ClickSend

  • You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
  • You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
  • You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
  • Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
  • In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.
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MomentFeed

  • Central platform format - great for multi-unit brands.
  • Versatile when using for multiple pages and corresponding channels.
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Cons

ClickSend

  • At times, the length of the text can feel quite short to keep it under a certain price.
  • Links sent through ClickSend are often marked as spam.
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MomentFeed

  • More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though.
  • Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however.
  • Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment.
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Pricing Details

ClickSend

Starting Price

$0.0,056 Per email for at least 25,000 emails

Editions & Modules

ClickSend editions and modules pricing
EditionModules
SMS$0.01771
Email$0.00562

Footnotes

  1. Per text for at least 2,000 texts
  2. Per email for at least 25,000 emails

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

MomentFeed

Starting Price

Editions & Modules

MomentFeed editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    ClickSend

    In general, support is good. Actually they usually write to you about things like when you upload your first contacts, send your first campaign, or when you forget to put the opt-out option. Of course, they are automated emails but it happens that if you reply to one of them a real support agent will attend to your case. If you have any doubt you can write directly to support by email. I'm not sure if they are using Zendesk or any other kind of program but they usually answer in less than 2 hours. Still, the option of an actual real-time chat is missing.
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    MomentFeed

    Support has been perfect. This company has an awesome culture as well
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    Alternatives Considered

    ClickSend

    ClickSend is okay but limited in functionality as compared to HighLevel. HighLevel has more functionality and it is at a reasonable price point everyone. Apart from that support are the same for most platform and it is really great to have something that is easy to start using. Most important decision that someone have to make is what they want in these software.
    Read full review

    MomentFeed

    I have not personally used Yext, but after a couple demos I didn't find that it fit the needs of my past clients or current company as much as MomentFeed could; I had also heard horror stories about how Yext effectively holds listing data hostage or simply removes it once you are no longer a customer.
    Read full review

    Return on Investment

    ClickSend

    • The ROI is time. More time focused, less time distracted with a mobile device.
    • Early days, however the customer survey and marketing campaigns will hopefully yield results.
    • Customer adherence to appointments and/or rescheduling for missed appointments has drastically increased with the use of reminder and follow-up SMS options that normally wouldn't be used as often on a mobile device.
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    MomentFeed

    • Increased star-ratings=increase in click-thru rates.
    • Increased star-ratings=increase in sales.
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    Screenshots

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