What users are saying about
9 Ratings
2 Ratings
9 Ratings
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Score 7.9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • ShopperTrak is rated higher in 1 area: Likelihood to Recommend
  • ClickSend and ShopperTrak are tied in 1 area: Support Rating

Likelihood to Recommend

7.8

ClickSend

78%
7 Ratings
9.0

ShopperTrak

90%
1 Rating

Support Rating

8.0

ClickSend

80%
1 Rating
8.0

ShopperTrak

80%
1 Rating

Likelihood to Recommend

ClickSend

ClickSend supports live chats, where instant messaging is done for both formal or informal discussions. Besides, proper management of tasks, from the simplified ones to the complex ones, and every player is well assigned. The option of bar code in this application ensures there is the automation of many tasks and reduces paperwork.
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ShopperTrak

ShopperTrak is excellent at measuring inbound and outbound traffic. Their technology works well and is very accurate. Comparing this data to sales allows our team to see conversion and shopper to associate ratios, which help us make educated business decisions.
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Pros

ClickSend

  • You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
  • You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
  • You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
  • Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
  • In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.
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ShopperTrak

  • Count inbound and outbound traffic
  • Compare traffic to location specific sales.
  • Detailed dashboards with at a glance actionable content.
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Cons

ClickSend

  • At times, the length of the text can feel quite short to keep it under a certain price.
  • Links sent through ClickSend are often marked as spam.
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ShopperTrak

  • Updated end users when enhancements are implemented.
  • User specific reporting.
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Pricing Details

ClickSend

Starting Price

$0.0,056 Per email for at least 25,000 emails

Editions & Modules

ClickSend editions and modules pricing
EditionModules
SMS$0.01771
Email$0.00562

Footnotes

  1. Per text for at least 2,000 texts
  2. Per email for at least 25,000 emails

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

ShopperTrak

Starting Price

Editions & Modules

ShopperTrak editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    ClickSend

    In general, support is good. Actually they usually write to you about things like when you upload your first contacts, send your first campaign, or when you forget to put the opt-out option. Of course, they are automated emails but it happens that if you reply to one of them a real support agent will attend to your case. If you have any doubt you can write directly to support by email. I'm not sure if they are using Zendesk or any other kind of program but they usually answer in less than 2 hours. Still, the option of an actual real-time chat is missing.
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    ShopperTrak

    Our ShopperTrak dedicated customer success manager is great to work with. The Technical Support team is responsive and always willing to help.
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    Alternatives Considered

    ClickSend

    ClickSend is okay but limited in functionality as compared to HighLevel. HighLevel has more functionality and it is at a reasonable price point everyone. Apart from that support are the same for most platform and it is really great to have something that is easy to start using. Most important decision that someone have to make is what they want in these software.
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    ShopperTrak

    No answers on this topic

    Return on Investment

    ClickSend

    • The ROI is time. More time focused, less time distracted with a mobile device.
    • Early days, however the customer survey and marketing campaigns will hopefully yield results.
    • Customer adherence to appointments and/or rescheduling for missed appointments has drastically increased with the use of reminder and follow-up SMS options that normally wouldn't be used as often on a mobile device.
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    ShopperTrak

    • We now better manage our labor to meet customer traffic.
    • We can better measure the impact of promotions we offer.
    • At a glance, I can identify stores with the biggest opportunities.
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    Screenshots

    Add comparison