ClickTime vs. Fetch

We love how customizable ClickTime is for tracking billable client and program hours. It does a great job of reporting each pay period. We simply wish the mobile interface was more feature-rich. Because we can only specify how long someone worked (and not the specific time of day those hours were at) on the mobile platform it makes it very difficult for us to tell if someone was working inside or outside of their standard business contract day.

Incentivized

We use Fetch alongside our website that's built on WordPress. We have some databases set up on our site that pull from Fetch folders, and in some other places on the site, we simply link to files we have stored on our server through Fetch. There is nothing fancy about Fetch—it just gets the job done!

Incentivized

• Easy to use once you get the hang of it.
• Many useful features in one place.
• Many options available when needing to drill-down in detail or analyze time categories.

Incentivized

• Consistency: Fetch gives our employees a single portal to enter expenses, avoiding email confusion and lost paperwork.
• Clarity: Fetch allowed us to set up departments with one single 'approver'. This way employees would submit expenses and their boss would get a notification reminding them to review pending expenses.
• Support: It was easy to communicate with humans at Fetch and they were able to help us with questions we had.

Incentivized

• The ClickTime app works very well and is simple to use, however, I wish to see regular updates to improve the design and the layout of the app.
• The custom reports and templates for reporting hours or expense report should be updated regularly to include more custom reports.
• Overall, ClickTime does a good job, just a bit of work on the website design and ClickTime App would make the experience feel better while using it.

Incentivized

• Multi-currency - you can only submit expenses in USD and pay them back in USD. That hasn't been a problem yet, but I guess we'll have to ask employees to do their own conversion if they submit a non-USD receipt.
• Needs to have employees install the iPhone or Android app

We have had a good response from ClickTime when we have needed to ask questions.

Incentivized

ClickTime is the first product of its kind I have had to use at work. Previous methods were always based in Excel documents and involved a lot more manual and redundant work for the same end result. It would be great if there were a better tie to our project management tools for time estimation, but it does the trick.

Incentivized

In my previous role our company used Concur. Compared to Concur, Fetch is far simpler and easier to implement for a smaller organization like ours.

• Allows us to bill 100% of time spent on each job
• Allows us to analyze time spent on "flat billing" jobs and make adjustments to those set rates as needed
• Takes very little time to manage and enter time

Incentivized

• Fetch saves us time while working on our website.
• The low cost of Fetch saves on our overall budget.

Incentivized