What users are saying about
43 Ratings
2 Ratings
43 Ratings
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Score 10 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Feature Set Ratings

  • Opinion Stage ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Reporting & Analytics, Survey Administration & Security
  • Clicktools and Opinion Stage are tied in 1 feature set: Survey Distribution

Survey Format & Appearance

8.3

Clicktools

83%
9.3

Opinion Stage

93%
Opinion Stage ranks higher in 3/3 features

Survey templates

7.0
70%
11 Ratings
9.0
90%
1 Rating

Themes

8.9
89%
12 Ratings
10.0
100%
1 Rating

Custom logo/branding

8.9
89%
14 Ratings
9.0
90%
1 Rating

Survey Content

8.9

Clicktools

89%
9.5

Opinion Stage

95%
Opinion Stage ranks higher in 2/3 features

Changes to live survey

8.9
89%
16 Ratings
9.0
90%
1 Rating

Question design help

8.9
89%
14 Ratings
N/A
0 Ratings

Multiple question types

8.9
89%
16 Ratings
10.0
100%
1 Rating

Survey Logic

8.0

Clicktools

80%

Opinion Stage

Feature Set Not Supported
N/A
Clicktools ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
13 Ratings
N/A
0 Ratings

Survey Reporting & Analytics

9.5

Clicktools

95%
10.0

Opinion Stage

100%
Opinion Stage ranks higher in 3/5 features

Response tracking

9.9
99%
14 Ratings
10.0
100%
1 Rating

Data export

9.9
99%
15 Ratings
10.0
100%
1 Rating

Standard reports

9.0
90%
13 Ratings
10.0
100%
1 Rating

Custom reports

9.9
99%
11 Ratings
N/A
0 Ratings

Analytics

9.0
90%
11 Ratings
N/A
0 Ratings

Survey Administration & Security

8.9

Clicktools

89%
10.0

Opinion Stage

100%
Clicktools ranks higher in 1/2 features

Access controls

8.9
89%
14 Ratings
N/A
0 Ratings

Compliance

9.0
90%
6 Ratings
10.0
100%
1 Rating

Survey Distribution

9.0

Clicktools

90%
9.0

Opinion Stage

90%
Clicktools ranks higher in 1/2 features

Vendor-offered crowdsourcing

10.0
100%
1 Rating
N/A
0 Ratings

Respondent restrictions

8.0
80%
6 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Opinion Stage is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Clicktools

89%
28 Ratings
10.0

Opinion Stage

100%
1 Rating

Likelihood to Renew

9.0

Clicktools

90%
12 Ratings

Opinion Stage

N/A
0 Ratings

Usability

8.2

Clicktools

82%
4 Ratings

Opinion Stage

N/A
0 Ratings

Performance

8.0

Clicktools

80%
4 Ratings

Opinion Stage

N/A
0 Ratings

Support Rating

8.8

Clicktools

88%
12 Ratings

Opinion Stage

N/A
0 Ratings

Online Training

7.0

Clicktools

70%
1 Rating

Opinion Stage

N/A
0 Ratings

Implementation Rating

9.6

Clicktools

96%
10 Ratings

Opinion Stage

N/A
0 Ratings

Product Scalability

7.0

Clicktools

70%
1 Rating

Opinion Stage

N/A
0 Ratings

Likelihood to Recommend

Clicktools

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
Anonymous | TrustRadius Reviewer

Opinion Stage

Opinion Stage is excellent at developing quizzes and surveys that help you build any type of product or funnel that needs them. I especially like the professional look that Opinion Stage gives my quizzes and surveys
Louis Santini | TrustRadius Reviewer

Pros

Clicktools

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
Anonymous | TrustRadius Reviewer

Opinion Stage

  • Great customer service.
  • Great technology.
  • Great product.
Louis Santini | TrustRadius Reviewer

Cons

Clicktools

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
Lauren Maunder | TrustRadius Reviewer

Opinion Stage

  • Better communication when sending out your invoice.
Louis Santini | TrustRadius Reviewer

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Opinion Stage

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Anonymous | TrustRadius Reviewer

Opinion Stage

No score
No answers yet
No answers on this topic

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
Jennifer Robertson | TrustRadius Reviewer

Opinion Stage

No score
No answers yet
No answers on this topic

Performance

Clicktools

Clicktools 8.0
Based on 4 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson | TrustRadius Reviewer

Opinion Stage

No score
No answers yet
No answers on this topic

Support Rating

Clicktools

Clicktools 8.8
Based on 12 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
Kristi Eide | TrustRadius Reviewer

Opinion Stage

No score
No answers yet
No answers on this topic

Implementation Rating

Clicktools

Clicktools 9.6
Based on 10 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide | TrustRadius Reviewer

Opinion Stage

No score
No answers yet
No answers on this topic

Alternatives Considered

Clicktools

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Joy Wallis | TrustRadius Reviewer

Opinion Stage

Opinion Stage blows them all away!
Louis Santini | TrustRadius Reviewer

Return on Investment

Clicktools

  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Katie Meeker | TrustRadius Reviewer

Opinion Stage

  • Helped us develop our honeymoon project so that we could keep moving forward.
Louis Santini | TrustRadius Reviewer

Screenshots

Clicktools

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