What users are saying about
40 Ratings
40 Ratings
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Score 7 out of 101

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Likelihood to Recommend

Clicktools

Clicktools works great for gathering results from our customers attending product training. I can't think of a time I have wanted to take survey results and it has not been an appropriate tool.
Lauren Maunder profile photo

Feature Rating Comparison

Survey Format & Appearance

Clicktools
5.4
Survey templates
Clicktools
6.0
Themes
Clicktools
5.0
Custom logo/branding
Clicktools
5.0

Survey Content

Clicktools
6.0
Changes to live survey
Clicktools
6.0
Question design help
Clicktools
6.0
Multiple question types
Clicktools
6.0

Survey Logic

Clicktools
7.0
Survey logic flexibility
Clicktools
7.0

Survey Reporting & Analytics

Clicktools
7.0
Response tracking
Clicktools
7.0
Data export
Clicktools
7.0
Standard reports
Clicktools
7.0
Custom reports
Clicktools
7.0
Analytics
Clicktools
7.0

Survey Administration & Security

Clicktools
6.5
Access controls
Clicktools
6.0
Compliance
Clicktools
7.0

Survey Distribution

Clicktools
9.2
Vendor-offered crowdsourcing
Clicktools
10.0
Respondent restrictions
Clicktools
8.4

Pros

  • Flexibility of integration with Salesforce.com - there is no package to install that creates custom objects; you decide which objects to link to and can create your own custom one if you want. We linked support CSAT to cases, service CSAT to a custom service object and internal marketing feedback to a custom survey object. Each survey can point wherever you want, and you can have multiple surveys per parent object if wanted
  • Support is great. Very fast to respond and doesn't mind helping with simple questions.
  • Nice UI and good online training
Joy Wallis profile photo

Cons

  • On surveys in multiple languages I would like the ability to choose how translations are synced on essay questions. You can map across the translation which is great for Chinese and English translation, but if answered in English it syncs English + English.
  • Would like to be able to sync additional information to Salesforce that will better assist us understanding where we need to focus our design of content, things like what language was chosen to respond in and what device type. We may be offering a survey in 10 languages but only 3 of them are being frequently used.
  • On multi checkbox question type if there are multiple lines to answer, the respondent only has to give an answer to one line in order to proceed even when the question is marked as required.
No photo available

Likelihood to Renew

Clicktools9.0
Based on 12 answers
Our business processes are built around some of the Clicktools forms and our systems of customer satisfaction measurement depends on the surveys. We have invested heavily in building our these processes, surveys, and training employees around them. Clicktools will continue to innovate and release new features that we can leverage to improve our business
No photo available

Usability

Clicktools8.2
Based on 4 answers
Very quick to create, map/link survey results to salesforce and publish. A survey requirement from our organization can be turned around within hours not days. The user interface is clean and well organized, although navigation can be a bit confusing (finding certain options) Overall we are very satisfied and so are our internal users.
No photo available

Performance

Clicktools8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson profile photo

Support

Clicktools8.8
Based on 6 answers
One of the pluses of using Clicktools is the immediate support I receive
Kimberly Devane profile photo

Implementation

Clicktools9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide profile photo

Alternatives Considered

The integration to Salesforce was key but we like the reporting on SurveyMonkey better.
Michael Sola profile photo

Return on Investment

  • The recent use of the product for my contact form has saved me hours each week in eliminating the Salesforce management of the web to lead process.
Michael Sola profile photo

Pricing Details

Clicktools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details