What users are saying about
42 Ratings
42 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Clicktools

Clicktools works great for gathering results from our customers attending product training. I can't think of a time I have wanted to take survey results and it has not been an appropriate tool.
Lauren Maunder profile photo

Feature Rating Comparison

Survey Format & Appearance

Clicktools
7.2
Survey templates
Clicktools
6.6
Themes
Clicktools
7.5
Custom logo/branding
Clicktools
7.5

Survey Content

Clicktools
7.9
Changes to live survey
Clicktools
7.9
Question design help
Clicktools
7.9
Multiple question types
Clicktools
7.9

Survey Logic

Clicktools
7.6
Survey logic flexibility
Clicktools
7.6

Survey Reporting & Analytics

Clicktools
8.6
Response tracking
Clicktools
8.9
Data export
Clicktools
8.9
Standard reports
Clicktools
8.2
Custom reports
Clicktools
8.9
Analytics
Clicktools
8.2

Survey Administration & Security

Clicktools
8.1
Access controls
Clicktools
7.9
Compliance
Clicktools
8.2

Survey Distribution

Clicktools
9.0
Vendor-offered crowdsourcing
Clicktools
10.0
Respondent restrictions
Clicktools
8.0

Pros

Clicktools

  • Integration with SFDC: Makes it easy to trigger survey sends - and store survey results within SFDC - so that multiple departments and stakeholders can view results.
  • Hidden Questions - Since we are mostly surveying our customers, we use Clicktools Hidden question fields to improve the survey experience. This way we don't need to ask the person filling out the survey their name or company - but are still able to attach the survey to their profile within SFDC.
  • Ease of Use - Clicktools is a robust, yet easy to use software. As someone who manages a team of people that deploy Clicktools, I don't use the product everyday, but I have a very small learning curve when I do need to jump in and create a survey.
Katie Meeker profile photo

Cons

Clicktools

  • This is difficult as we've not really had any bad experiences. Early in the process, their User Interface was not the most intuitive but as with most web-based tools, they evolve and get better through time. That is the case with theirs. I suppose our implementation is pretty basic so we really are not utilizing all the capabilities that Clicktools has to offer.
Stan W Jernberg profile photo

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
They are meeting our needs for capturing customer satisfaction and being fully integrated with our CRM system is a requirement
Stan W Jernberg profile photo

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
Very quick to create, map/link survey results to salesforce and publish. A survey requirement from our organization can be turned around within hours not days. The user interface is clean and well organized, although navigation can be a bit confusing (finding certain options) Overall we are very satisfied and so are our internal users.
No photo available

Performance

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson profile photo

Support

Clicktools

Clicktools 8.8
Based on 6 answers
JP is a life saver. Every time I called support, I got an answer right away and assistance was top notch.I even had support help me over the weekend. AMAZING. The best support.
No photo available

Implementation

Clicktools

Clicktools 9.6
Based on 5 answers
I felt that it was a very easy product to implement.
No photo available

Alternatives Considered

Clicktools

Generally, I prefer simpler tools like SurveyMonkey and even Google Forms because those are the type of surveys I typically need. ClickTools gets the job done, and as you become more familiar with the tool, you can rip out surveys much quicker. Steep learning curve with more complex tools. A redesign to fall in with generally accepted best practice would do a LOT to improve my perception of the tool
Joshua Henke profile photo

Return on Investment

Clicktools

  • I cannot speak specifically to ROI. The tool technically works, but it takes awhile to understand how to build a survey and process responses, simply due to the design.
Joshua Henke profile photo

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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