Close CRM vs. Droplr

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.

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Droplr is very useful in any kind of visual work, particularly if there are more people involved and they need to follow the creation process. It allows the team to be on the same page. It is also very useful when dealing with clients without design training since we can show visually what we intend to do. Teachers, instructors, and even technical support people can make good use of Droplr since it makes easier to share screencasts, to capture screens for tutorials and to solve clients' doubts.

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• Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
• Email sync. Syncs in real time with your email account, which is huge.
• Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.

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• Simply moving files onto the menu bar icon is the fastest way to get files on their way.
• The link to copy is automatically saved to your clipboard, so while I'm writing the email to send the file, I simply paste and I'm done.
• Turns out, I check often if the file has been downloaded, as it allows me to followup and speed up the process if needed.

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• Make it so one can set the time at which the emails go out.
• Make it easier to set up my workflow.

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• Startup bug (Mac) - Even though I select Droplr not to start up with the computer, it still does. It's been months and they still haven't fixed this. It's very frustrating.
• The Windows version doesn't allow me to select an area of my screen to record - one has to record the entire screen.
• Though it may look like it in their settings, setting up SSL isn't as easy as clicking the button. I still don't quite understand how to do it.

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It solves a lot of everyday problems in our creative department and enhanced our workflow.

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It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.

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Because I find it especially easy to work with, compared to alternatives.

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I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

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I've only had to reach out to Droplr support a couple of times and they've been quick to getting back to me.

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Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.

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Lightshot Screenshot provides the same screenshot functionality as Droplr, but with no cost. Lightshot Screenshot also allows you to edit a photo and can upload your photo either to the cloud or just paste it in an email/Slack/anything else to your client. There are very little go-betweens and a lot more flexibility.

Droplr was chosen by my company, not me. If I had chosen a screenshot software, in retrospect, I would have chosen Lightshot Screenshot. Droplr was fine. Lightshot Screenshot is killer, though.

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• Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.

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• I use Droplr every day and it's been a huge boost for productivity since I never need to think about how a screenshot will be shared. It's just built in and so easy.
• I really wish Droplr had an Android app.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info