What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

10.0

CloudCall

100%
8.9

FluentCloud

89%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
9.0
90%
1 Rating

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
9.0
90%
1 Rating

User templates

10.0
100%
1 Rating
10.0
100%
1 Rating

Call reports

10.0
100%
1 Rating
7.8
78%
2 Ratings

Directory of employee names

10.0
100%
1 Rating
8.7
87%
2 Ratings

Call Management

9.6

CloudCall

96%
8.4

FluentCloud

84%
CloudCall ranks higher in 4/5 features

Answering rules

10.0
100%
1 Rating
5.6
56%
2 Ratings

Call recording

10.0
100%
1 Rating
9.6
96%
2 Ratings

Call park

9.0
90%
1 Rating
6.9
69%
2 Ratings

Call screening

10.0
100%
1 Rating
10.0
100%
1 Rating

Message alerts

9.0
90%
1 Rating
10.0
100%
2 Ratings

VoIP system collaboration

9.0

CloudCall

90%
7.0

FluentCloud

70%
CloudCall ranks higher in 2/2 features

Audio conferencing

8.0
80%
1 Rating
7.0
70%
1 Rating

Instant messaging

10.0
100%
1 Rating
N/A
0 Ratings

Mobile apps

7.0

CloudCall

70%
5.0

FluentCloud

50%
CloudCall ranks higher in 1/2 features

Mobile app for iOS

7.0
70%
1 Rating
5.0
50%
1 Rating

Mobile app for Android

N/A
0 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • FluentCloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
9.6

FluentCloud

96%
2 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
10.0

FluentCloud

100%
1 Rating

Support Rating

10.0

CloudCall

100%
2 Ratings

FluentCloud

N/A
0 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Melissa Almeida | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

FluentCloud

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

FluentCloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$20 per user per month

FluentCloud Editions & Modules

Edition
Essential$20.001
Advanced$30.001
Complete$45.001
  1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

FluentCloud

FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

FluentCloud

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Melissa Almeida | TrustRadius Reviewer

Screenshots

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