What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8 out of 100
2 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
FluentCloud
8.9
Hosted PBX
CloudCall
10.0
FluentCloud
9.0
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
FluentCloud
9.0
User templates
CloudCall
10.0
FluentCloud
10.0
Call reports
CloudCall
10.0
FluentCloud
7.7
Directory of employee names
CloudCall
10.0
FluentCloud
8.6

Call Management

CloudCall
9.6
FluentCloud
8.4
Answering rules
CloudCall
10.0
FluentCloud
5.5
Call recording
CloudCall
10.0
FluentCloud
9.6
Call park
CloudCall
9.0
FluentCloud
6.9
Call screening
CloudCall
10.0
FluentCloud
10.0
Message alerts
CloudCall
9.0
FluentCloud
10.0

VoIP system collaboration

CloudCall
9.0
FluentCloud
7.0
Audio conferencing
CloudCall
8.0
FluentCloud
7.0
Instant messaging
CloudCall
10.0
FluentCloud

Mobile apps

CloudCall
7.0
FluentCloud
5.0
Mobile app for iOS
CloudCall
7.0
FluentCloud
5.0
Mobile app for Android
CloudCall
FluentCloud
5.0

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Melissa Almeida | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

FluentCloud

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck | TrustRadius Reviewer

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

FluentCloud

FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

FluentCloud

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Melissa Almeida | TrustRadius Reviewer

Screenshots

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall Editions & Modules

Additional Pricing Details

FluentCloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FluentCloud Editions & Modules

Edition
Essential$201
Advanced$301
Complete$451
  1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Rating Summary

Likelihood to Recommend

CloudCall
8.0
FluentCloud
9.6

Likelihood to Renew

CloudCall
FluentCloud
10.0

Support Rating

CloudCall
10.0
FluentCloud

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