What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- CloudCall ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps
Cloud PBX
10.0
CloudCall
100%
8.9
FluentCloud
89%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
9.0
90%
1 Rating
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
9.0
90%
1 Rating
User templates
10.0
100%
1 Rating
10.0
100%
1 Rating
Call reports
10.0
100%
1 Rating
7.8
78%
2 Ratings
Directory of employee names
10.0
100%
1 Rating
8.7
87%
2 Ratings
Call Management
9.6
CloudCall
96%
8.4
FluentCloud
84%
CloudCall ranks higher in 4/5 features
CloudCall ranks higher in 4/5 features
Answering rules
10.0
100%
1 Rating
5.6
56%
2 Ratings
Call recording
10.0
100%
1 Rating
9.6
96%
2 Ratings
Call park
9.0
90%
1 Rating
6.9
69%
2 Ratings
Call screening
10.0
100%
1 Rating
10.0
100%
1 Rating
Message alerts
9.0
90%
1 Rating
10.0
100%
2 Ratings
VoIP system collaboration
9.0
CloudCall
90%
7.0
FluentCloud
70%
CloudCall ranks higher in 2/2 features
CloudCall ranks higher in 2/2 features
Audio conferencing
8.0
80%
1 Rating
7.0
70%
1 Rating
Instant messaging
10.0
100%
1 Rating
N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%
5.0
FluentCloud
50%
CloudCall ranks higher in 1/2 features
CloudCall ranks higher in 1/2 features
Mobile app for iOS
7.0
70%
1 Rating
5.0
50%
1 Rating
Mobile app for Android
N/A
0 Ratings
5.0
50%
1 Rating
Attribute Ratings
- FluentCloud is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
9.6
FluentCloud
96%
2 Ratings
Likelihood to Renew
CloudCall
N/A
0 Ratings
10.0
FluentCloud
100%
1 Rating
Support Rating
10.0
CloudCall
100%
2 Ratings
FluentCloud
N/A
0 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFluentCloud
I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Client Services Manager
West Coast Call CenterMarketing and Advertising, 11-50 employees
Pros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFluentCloud
- FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
- Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
- Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
IT Manager & Sales Executive
West Coast Call Center IncMarketing and Advertising, 11-50 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFluentCloud
- There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
- They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Client Services Manager
West Coast Call CenterMarketing and Advertising, 11-50 employees
Pricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—FluentCloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$20 per user per month
FluentCloud Editions & Modules
Edition
Essential | $20.001 |
---|---|
Advanced | $30.001 |
Complete | $45.001 |
- per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.Likelihood to Renew
CloudCall
No score
No answers yet
No answers on this topic
FluentCloud
FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
IT Manager & Sales Executive
West Coast Call Center IncMarketing and Advertising, 11-50 employees
Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFluentCloud
No score
No answers yet
No answers on this topic
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFluentCloud
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Client Services Manager
West Coast Call CenterMarketing and Advertising, 11-50 employees
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFluentCloud
- FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
- The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
IT Manager & Sales Executive
West Coast Call Center IncMarketing and Advertising, 11-50 employees