CloudCall vs. Intermedia Unite

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.

Incentivized

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.

Incentivized

• Recording
• Log management
• IVR

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• No contracts
• Scale up or down very quickly
• Easy to deploy - no hardware required.

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• The service on their app is not the best
• The texting platform can always improve

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• The price is on the higher end
• Normal issues for VoIP - if users have low bandwidth, high jitter or latency

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The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.

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Customer support is always responsive and timely.

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Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.

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CloudCall is much better and easier functionality with more options.

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[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.

Incentivized

• Makes project work move fast, making the process productive.
• Keeping record of the calls made for validation or verifications.
• The only negative impact I feel is when we need support during server errors, which lags sometimes.

Incentivized

• During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
• Support and ease of deployment has been a huge ROI for [Intermedia] Unite.

Incentivized