What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
MyPBX
8.5
Hosted PBX
CloudCall
10.0
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
MyPBX
6.0
User templates
CloudCall
10.0
MyPBX
9.0
Call reports
CloudCall
10.0
MyPBX
9.0
Directory of employee names
CloudCall
10.0
MyPBX

Call Management

CloudCall
9.6
MyPBX
8.8
Answering rules
CloudCall
10.0
MyPBX
7.0
Call recording
CloudCall
10.0
MyPBX
9.0
Call park
CloudCall
9.0
MyPBX
9.0
Call screening
CloudCall
10.0
MyPBX
9.0
Message alerts
CloudCall
9.0
MyPBX
10.0

VoIP system collaboration

CloudCall
9.0
MyPBX
7.0
Audio conferencing
CloudCall
8.0
MyPBX
7.0
Instant messaging
CloudCall
10.0
MyPBX

Mobile apps

CloudCall
7.0
MyPBX
Mobile app for iOS
CloudCall
7.0
MyPBX

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

MyPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

MyPBX

No answers on this topic

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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