What users are saying about
2 Ratings
5 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Phone.com ranks higher in 3 feature sets: Call Management, VoIP system collaboration, Mobile apps
  • CloudCall and Phone.com are tied in 1 feature set: Cloud PBX

Cloud PBX

10.0

CloudCall

100%
10.0

Phone.com

100%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
10.0
100%
2 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
10.0
100%
2 Ratings

User templates

10.0
100%
1 Rating
10.0
100%
2 Ratings

Call reports

10.0
100%
1 Rating
10.0
100%
2 Ratings

Directory of employee names

10.0
100%
1 Rating
10.0
100%
2 Ratings

Call Management

9.6

CloudCall

96%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
10.0
100%
2 Ratings

Call recording

10.0
100%
1 Rating
10.0
100%
2 Ratings

Call park

9.0
90%
1 Rating
10.0
100%
1 Rating

Call screening

10.0
100%
1 Rating
10.0
100%
2 Ratings

Message alerts

9.0
90%
1 Rating
10.0
100%
2 Ratings

VoIP system collaboration

9.0

CloudCall

90%
10.0

Phone.com

100%
Phone.com ranks higher in 2/2 features

Audio conferencing

8.0
80%
1 Rating
10.0
100%
1 Rating

Instant messaging

10.0
100%
1 Rating
10.0
100%
1 Rating

Mobile apps

7.0

CloudCall

70%
10.0

Phone.com

100%
Phone.com ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
10.0
100%
1 Rating

Mobile app for Android

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Phone.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
10.0

Phone.com

100%
2 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings

Phone.com

N/A
0 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Carlos Crameri | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$12.99 per month

Phone.com Editions & Modules

Edition
Basic Users$12.991
Plus Users$19.991
Pro Users$29.991
Lice ReceptionistStarting at $902
IP Phone Connection$4.993
Call Recording$7.994
Phone Numbers$4.994
Global Phone NumbersStarting at $4.994
International DialingVary Rates
  1. per user, per month
  2. per month
  3. per month, per device
  4. per month
  5. none
Additional Pricing Details
20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Phone.com

No answers on this topic

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Phone.com

  • Reduced cost and improved our efficiency - all reps love it.
Carlos Crameri | TrustRadius Reviewer

Screenshots

CloudCall

Add comparison