CloudCall vs Phone.com

• Innovation- has technology that a lot of competitors don't
• customer service and support

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• Provisioning phones throughout an organization
• Compartmentalization is easy with different incoming call ques, routes and rules
• Phone.com is available and generally functional from anywhere you have access to an internet connection

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• The service on their app is not the best
• The texting platform can always improve

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• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

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• Call recordings have become useful in our business
• Notes autolog in bullhorn

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• Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
• Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups

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