What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Phone.com
8.0
Hosted PBX
CloudCall
10.0
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Phone.com
10.0
User templates
CloudCall
10.0
Phone.com
6.0
Call reports
CloudCall
10.0
Phone.com
7.0
Directory of employee names
CloudCall
10.0
Phone.com
7.0

Call Management

CloudCall
9.6
Phone.com
10.0
Answering rules
CloudCall
10.0
Phone.com
10.0
Call recording
CloudCall
10.0
Phone.com
10.0
Call park
CloudCall
9.0
Phone.com
10.0
Call screening
CloudCall
10.0
Phone.com
10.0
Message alerts
CloudCall
9.0
Phone.com
10.0

VoIP system collaboration

CloudCall
9.0
Phone.com
Audio conferencing
CloudCall
8.0
Phone.com
Instant messaging
CloudCall
10.0
Phone.com

Mobile apps

CloudCall
7.0
Phone.com
10.0
Mobile app for iOS
CloudCall
7.0
Phone.com
Mobile app for Android
CloudCall
Phone.com
10.0

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Phone.com

  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection
Bill Artinger | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Phone.com

No answers on this topic

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Phone.com

  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups
Bill Artinger | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Phone.com
10.0

Support Rating

CloudCall
10.0
Phone.com

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