2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
- Phone.com ranks higher in 3 feature sets: Call Management, VoIP system collaboration, Mobile apps
- CloudCall and Phone.com are tied in 1 feature set: Cloud PBX
Cloud PBX
10.0
CloudCall
100%

10.0
Phone.com
100%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating

10.0
100%
2 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating

10.0
100%
2 Ratings
User templates
10.0
100%
1 Rating

10.0
100%
2 Ratings
Call reports
10.0
100%
1 Rating

10.0
100%
2 Ratings
Directory of employee names
10.0
100%
1 Rating

10.0
100%
2 Ratings
Call Management
9.6
CloudCall
96%

10.0
Phone.com
100%
Phone.com ranks higher in 5/5 features
Phone.com ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating

10.0
100%
2 Ratings
Call recording
10.0
100%
1 Rating

10.0
100%
2 Ratings
Call park
9.0
90%
1 Rating

10.0
100%
1 Rating
Call screening
10.0
100%
1 Rating

10.0
100%
2 Ratings
Message alerts
9.0
90%
1 Rating

10.0
100%
2 Ratings
VoIP system collaboration
9.0
CloudCall
90%

10.0
Phone.com
100%
Phone.com ranks higher in 2/2 features
Phone.com ranks higher in 2/2 features
Audio conferencing
8.0
80%
1 Rating

10.0
100%
1 Rating
Instant messaging
10.0
100%
1 Rating

10.0
100%
1 Rating
Mobile apps
7.0
CloudCall
70%

10.0
Phone.com
100%
Phone.com ranks higher in 2/2 features
Phone.com ranks higher in 2/2 features
Mobile app for iOS
7.0
70%
1 Rating

10.0
100%
1 Rating
Mobile app for Android
N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- Phone.com is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating

10.0
Phone.com
100%
2 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings

Phone.com
N/A
0 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesPhone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Support Lead
TechFoxInternet, 1-10 employees
Pros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesPhone.com
- Customer service and live chat are amazing
- Simple, straight forward
- Easy to setup
- Affordable
CEO (Chief Executive Officer)
www.curiouscheck.comMarketing & Advertising, 1-10 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesPhone.com
- Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
- Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Support Lead
TechFoxInternet, 1-10 employees
Pricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—Phone.com
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12.99 per month
Phone.com Editions & Modules
Edition
Basic Users | $12.991 |
---|---|
Plus Users | $19.991 |
Pro Users | $29.991 |
Lice Receptionist | Starting at $902 |
IP Phone Connection | $4.993 |
Call Recording | $7.994 |
Phone Numbers | $4.994 |
Global Phone Numbers | Starting at $4.994 |
International Dialing | Vary Rates |
- per user, per month
- per month
- per month, per device
- per month
- none
Additional Pricing Details
20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesPhone.com
No score
No answers yet
No answers on this topic
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesPhone.com
No answers on this topic
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesPhone.com
- Reduced cost and improved our efficiency - all reps love it.
CEO (Chief Executive Officer)
www.curiouscheck.comMarketing & Advertising, 1-10 employees