What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 8 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 2 feature sets: Cloud PBX, Call Management
  • CloudCall and Versature are tied in 1 feature set: VoIP system collaboration

Cloud PBX

10.0

CloudCall

100%
8.0

Versature

80%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
N/A
0 Ratings

User templates

10.0
100%
1 Rating
8.0
80%
1 Rating

Call reports

10.0
100%
1 Rating
8.0
80%
1 Rating

Directory of employee names

10.0
100%
1 Rating
8.0
80%
1 Rating

Call Management

9.6

CloudCall

96%
9.5

Versature

95%
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
10.0
100%
1 Rating

Call recording

10.0
100%
1 Rating
N/A
0 Ratings

Call park

9.0
90%
1 Rating
N/A
0 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

9.0
90%
1 Rating
9.0
90%
1 Rating

VoIP system collaboration

9.0

CloudCall

90%
9.0

Versature

90%
CloudCall ranks higher in 1/2 features

Audio conferencing

8.0
80%
1 Rating
9.0
90%
1 Rating

Instant messaging

10.0
100%
1 Rating
N/A
0 Ratings

Mobile apps

7.0

CloudCall

70%

Versature

Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features

Mobile app for iOS

7.0
70%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Versature is rated higher in 1 area: Likelihood to Recommend
  • CloudCall and Versature are tied in 1 area: Support Rating

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
9.0

Versature

90%
1 Rating

Support Rating

10.0

CloudCall

100%
2 Ratings
10.0

Versature

100%
1 Rating

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Julie Demers | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Versature

  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Julie Demers | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Versature

  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Julie Demers | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Versature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Versature

Versature 10.0
Based on 1 answer
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Julie Demers | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Versature

No answers on this topic

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Versature

  • Good cost when we had shopped around.
  • Good value for the price paid.
Julie Demers | TrustRadius Reviewer

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