2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
- CloudCall ranks higher in 2 feature sets: Cloud PBX, Call Management
- CloudCall and Versature are tied in 1 feature set: VoIP system collaboration
Cloud PBX
10.0
CloudCall
100%

8.0
Versature
80%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating

N/A
0 Ratings
User templates
10.0
100%
1 Rating

8.0
80%
1 Rating
Call reports
10.0
100%
1 Rating

8.0
80%
1 Rating
Directory of employee names
10.0
100%
1 Rating

8.0
80%
1 Rating
Call Management
9.6
CloudCall
96%

9.5
Versature
95%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating

10.0
100%
1 Rating
Call recording
10.0
100%
1 Rating

N/A
0 Ratings
Call park
9.0
90%
1 Rating

N/A
0 Ratings
Call screening
10.0
100%
1 Rating

N/A
0 Ratings
Message alerts
9.0
90%
1 Rating

9.0
90%
1 Rating
VoIP system collaboration
9.0
CloudCall
90%

9.0
Versature
90%
CloudCall ranks higher in 1/2 features
CloudCall ranks higher in 1/2 features
Audio conferencing
8.0
80%
1 Rating

9.0
90%
1 Rating
Instant messaging
10.0
100%
1 Rating

N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%

Versature
Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features
CloudCall ranks higher in 1/1 features
Mobile app for iOS
7.0
70%
1 Rating

N/A
0 Ratings
Attribute Ratings
- Versature is rated higher in 1 area: Likelihood to Recommend
- CloudCall and Versature are tied in 1 area: Support Rating
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating

9.0
Versature
90%
1 Rating
Support Rating
10.0
CloudCall
100%
2 Ratings

10.0
Versature
100%
1 Rating
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVersature
Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Data Coordinator
Community Information Centre of OttawaInformation Services, 11-50 employees
Pros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVersature
- Working remotely: switching our operations to home was done easily through Versature's online portals.
- Voicemail: transcription/voicemails received through email are very helpful.
- Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Data Coordinator
Community Information Centre of OttawaInformation Services, 11-50 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVersature
- Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
- Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
- Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Data Coordinator
Community Information Centre of OttawaInformation Services, 11-50 employees
Pricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Versature
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVersature
Versature 10.0
Based on 1 answer
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Data Coordinator
Community Information Centre of OttawaInformation Services, 11-50 employees
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVersature
No answers on this topic
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVersature
- Good cost when we had shopped around.
- Good value for the price paid.
Data Coordinator
Community Information Centre of OttawaInformation Services, 11-50 employees