CloudContactAI vs. Webex Connect

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.

Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term. For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.

Incentivized

• Facilitate email campaigns
• Facilitate voice campaigns
• Facilitate SMS campaigns

• Automated responses to customers
• Automation of customers onboarding
• Easy integration with existing infrastructure
• Cross OS compatibility
• Flow builder
• Bot manager

Incentivized

• Can improve the voice calling functionality
• Can make the user interface a little easier
• Can improve the billing section

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.

CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.

[CloudContactAI] is a lot better than other products because it offers an insightful blog to help you become a better marketer, video tutorials for every feature.

• Helped improve customer relationships
• Helped drive more sales
• Helped provide better support for our customers

• The simplicity of integration of API with multiple messaging apps has increased our reach.
• We ourselves are impressed with Cisco's Webex platform, and are planning to switch to our majority of communication channels to Webex platform applications.

Incentivized