Cloudera Enterprise Data Hub vs. ServiceNow IT Service Management

Cloudera excels at seamless migrations and upgrades.



Cloudera supports self-healing and data center
replacement of failed cloud instances while maintaining the state.



Cloudera is essential to increase or decrease
capacity through the user interface or API.



Cloudera is great at simplifying big data analytics
by providing the technology and tools needed to gain insights from IoT and
connected devices to help monitor and condition our assets.



Cloudera's cybersecurity platform option offers
stronger anomaly detection, visibility, and prevention, as well as faster
behavioral analysis.



Cloudera is beneficial for enabling and utilizing
the platform's machine learning and ad-hoc queries while securely storing,
retrieving, and analyzing any volume of data at scale.

Incentivized

In terms of reporting, it has helped us a lot. Very easy to find an audit trail of who did what, when, and how long. It used to take us too long to figure out what was going wrong, and now we have clear monitoring on everything. The splitting of our smaller IT team into a larger one with 2 teams was also made easier with the auto-assignment, categorization, and escalation features. Approval processes take less time now. We have clear permissions set up for the manager and both teams.

Incentivized

• Excellent management capabilities via Cloudera Manager.
• Open source and does not restrict our data to be bound by a proprietary format.
• Offers excellent support for data governance and auditing.
• Has all the components that would help us build a data hub.
• Excellent platform support offered by Cloudera.

• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• Not fully Open Source, couple of components of the distributions are privately owned, meaning with public contributions are not welcome
• Improvements to Cloudera manager can only be recommended. its very hard to get it done once recommended as the full control is with them.
• Should make components more aligned to Open Source rather than making it closed sourced.
• Custom Features of open source software tools supported only by Cloudera are tricky. Cant commit changes to tools like Hue.
• Improvements to Cluster Management tool is required, which are already available to its competitors.

Incentivized

• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

Incentivized

Likely to renew the use in case the requirements for Cloudera remain valid. The rapid change in customer requirements and solutions that must be validated, integrated or tested changes. As the maturity of the solution increases, the requirements to renew use decrease. From a solution feature perspective by itself would probably grade 10.

To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.

The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.

We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

Incentivized

For a massive system, page loads are reasonably quick, including searches.

Incentivized

I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

Incentivized

To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.

Incentivized

Cloudera is
compatible with Windows operating systems, and Mac allows cloud-based
deployment, it is also very useful to configure data encryption, guarantee
protocols, and security policies. It also provides integrated auditing and
monitoring capabilities, as well as a control comprehensive data repository for
the enterprise, and ensures vendor compatibility through its open-source
architecture.

Incentivized

We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.

Incentivized

ServiceNow works as an enterprise solution.

Incentivized

• Cloudera products are the most widely. It is more business friendly as data is more secure. The sensitive data that you operate on is local to you and your project rather than processing this data on Cloud.
• Cloudera is definitely faster as wait time is reduced if on Cloud.
• A lot range of products are covered. So it is definitely good for businesses and had good returns on investments.

• We don't currently have a CMDB, so we are leveraging ServiceNow to build one using their ITSM and ITOM tools. This is a huge gap for us as a company and it will be a big win once this is in place.
• The core help desk functions are comparable to most other tools on the market, but SN does a great job of integrating that data with other modules like Problem, Change and Event Management to provide a truly integrated solution.
• The tool is expensive, so you will need to try to do as much as you can with the platform. We currently use other systems for HAM and SAM but will be including these in our ServiceNow instance in the future to help maximize our ROI.

Incentivized