CloudTalk vs. MessageMedia SMS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudTalk
Score 9.7 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
MessageMedia SMS
Score 10.0 out of 10
Small Businesses (1-50 employees)
With 90 per cent of messages read within 90 seconds and more than 65,000 customers worldwide, MessageMedia aims to drive business success by creating engaging mobile experiences that customers love. The vendor boasts users across all industries who use their SMS services, including retail, hospitality, health care, as well as government and non-profit entities. Use cases range from appointment reminders, alerts and notifications, and promotional marketing. Their web portal, REST…
$25
Messages
Pricing
CloudTalkMessageMedia SMS
Editions & Modules
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
Quick Start
$25
Messages
Offerings
Pricing Offerings
CloudTalkMessageMedia SMS
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer both transactional (per message) and per user pricing. Pricing is based on volume and service requirements.
More Pricing Information
Community Pulse
CloudTalkMessageMedia SMS
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudTalkMessageMedia SMS
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudTalk
9.7
45 Ratings
15% above category average
MessageMedia SMS
-
Ratings
Agent dashboard9.945 Ratings00 Ratings
Validate callers9.740 Ratings00 Ratings
Outbound response9.941 Ratings00 Ratings
Call forwarding9.840 Ratings00 Ratings
Click-to-call (CTC)9.739 Ratings00 Ratings
Warm transfer9.631 Ratings00 Ratings
Predictive dialing10.025 Ratings00 Ratings
Interactive voice response9.829 Ratings00 Ratings
REST APIs9.530 Ratings00 Ratings
Call scripts9.125 Ratings00 Ratings
Call tracking9.336 Ratings00 Ratings
Multichannel integration9.830 Ratings00 Ratings
CRM software integration9.736 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudTalk
9.8
42 Ratings
17% above category average
MessageMedia SMS
-
Ratings
Inbound call routing9.936 Ratings00 Ratings
Omnichannel inbound routing9.829 Ratings00 Ratings
Recording9.838 Ratings00 Ratings
Quality management9.834 Ratings00 Ratings
Call analytics9.940 Ratings00 Ratings
Historical reporting9.837 Ratings00 Ratings
Live reporting9.835 Ratings00 Ratings
Customer surveys9.827 Ratings00 Ratings
Customer interaction analytics9.826 Ratings00 Ratings
Best Alternatives
CloudTalkMessageMedia SMS
Small Businesses
Nextiva Contact Center
Nextiva Contact Center
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudTalkMessageMedia SMS
Likelihood to Recommend
9.9
(45 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
7.7
(5 ratings)
-
(0 ratings)
Support Rating
3.6
(11 ratings)
-
(0 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CloudTalkMessageMedia SMS
Likelihood to Recommend
CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
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Sinch (formerly CLX Communications)
Constant feedback when issues arise, wonderful Account Manager.
Read full review
Pros
CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
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Sinch (formerly CLX Communications)
  • Customer service.
  • Promptness.
  • Value.
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Cons
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
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Sinch (formerly CLX Communications)
  • Technical information availability.
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Likelihood to Renew
CloudTalk.io
It is working and affordable
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Sinch (formerly CLX Communications)
No answers on this topic
Usability
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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Sinch (formerly CLX Communications)
No answers on this topic
Support Rating
CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
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Sinch (formerly CLX Communications)
No answers on this topic
Alternatives Considered
CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
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Sinch (formerly CLX Communications)
No vendor we compared met our needs like MessageMedia.
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Return on Investment
CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
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Sinch (formerly CLX Communications)
  • Appreciation from recipients.
  • Confirmation of delivery to staff.
Read full review
ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.

MessageMedia SMS Screenshots

Screenshot of MessageMedia's web-based platform empowers users to send one-off, batch, or scheduled messages.Screenshot of Set up automated SMS workflows tailored to your use case, or use our pre-made templates within our online messaging portal.Screenshot of Send vibrant, personalised mobile landing pages to boost engagement, improve customer experience and stand out from other brands.