CloudTalk vs. NovelVox Agent Accelerator
CloudTalk vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CloudTalk | NovelVox Agent Accelerator | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CloudTalk | NovelVox Agent Accelerator | |
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Small Businesses | Nextiva Contact Center Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 10.0 (45 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 7.7 (5 ratings) | - (0 ratings) |
Support Rating | 3.6 (11 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (1 ratings) | - (0 ratings) |
CloudTalk | NovelVox Agent Accelerator | |
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Likelihood to Recommend | CloudTalk.io | NovelVox No answers on this topic |
Pros | CloudTalk.io | NovelVox No answers on this topic |
Cons | CloudTalk.io | NovelVox No answers on this topic |
Likelihood to Renew | CloudTalk.io | NovelVox No answers on this topic |
Usability | CloudTalk.io | NovelVox No answers on this topic |
Support Rating | CloudTalk.io | NovelVox No answers on this topic |
Alternatives Considered | CloudTalk.io | NovelVox No answers on this topic |
Return on Investment | CloudTalk.io | NovelVox No answers on this topic |
ScreenShots | CloudTalk Screenshots | NovelVox Agent Accelerator Screenshots |