Clover vs. Northstar Restaurant POS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clover
Score 7.2 out of 10
N/A
Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.
$9.95
per month
Northstar Restaurant POS
Score 6.0 out of 10
N/A
Custom Business Solutions (CBS) in Irvine, California offers Northstar, a restaurant dedicated point of sale system supporting all restaurants from quick serve to fine dining, as well as bars, cruises, and amusement parks.N/A
Pricing
CloverNorthstar Restaurant POS
Editions & Modules
Subscription
$9.95
per month
No answers on this topic
Offerings
Pricing Offerings
CloverNorthstar Restaurant POS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloverNorthstar Restaurant POS
Top Pros

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Top Cons

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Best Alternatives
CloverNorthstar Restaurant POS
Small Businesses
Square POS
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Score 9.4 out of 10
Square POS
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Score 9.4 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.2 out of 10
Shopify
Shopify
Score 8.8 out of 10
Enterprises

No answers on this topic

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All AlternativesView all alternativesView all alternatives
User Ratings
CloverNorthstar Restaurant POS
Likelihood to Recommend
9.1
(12 ratings)
6.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.3
(3 ratings)
-
(0 ratings)
Support Rating
5.2
(6 ratings)
-
(0 ratings)
User Testimonials
CloverNorthstar Restaurant POS
Likelihood to Recommend
Fiserv
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
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Custom Business Solutions (CBS)
The Northstar Restaurant POS is the POS system specifically designed for Country Clubs. It works well in a Country Club scenario where things need to be customized to member preferences, and there are a large number of menu items. If there is a restaurant where the menu is simpler, without as much customization needed, the Northstar Restaurant POS may be a bit too large and cumbersome. The Northstar Restaurant POS is good for detail but not necessarily speed.
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Pros
Fiserv
  • BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
  • During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
  • Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.
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Custom Business Solutions (CBS)
  • Very Customizable
  • Allows for a large number of items to be added
  • Same system can be used at multiple locations
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Cons
Fiserv
  • Focus functionality on retail use and not broad based with focus on food services
  • Build a turn table into the countertop unit so both the employee and customer can use the tablet
  • Offer color choices in units (white is not always friendly with long term use)
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Custom Business Solutions (CBS)
  • Once an item is in the system it cannot be removed
  • Can be complicated on the back end if prices need adjusted
  • If you have a large customized menu, the tableside POS does function properly
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Usability
Fiserv
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
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Custom Business Solutions (CBS)
No answers on this topic
Support Rating
Fiserv
We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
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Custom Business Solutions (CBS)
No answers on this topic
Alternatives Considered
Fiserv
None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
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Custom Business Solutions (CBS)
I have not used any other restaurant POS systems. I have heard there are more robust restaurant POS systems available; however, very few of them are so customizable for our needs. Being a Country Club, our focus is on member service. Northstar Restaurant POS allows us to have a large number of menu items available so we can serve our members effectively.
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Return on Investment
Fiserv
  • Definitely makes us look more professional, and we are able to handle products much smoother and faster
  • The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold.
  • We can't pause the fees for the "off-season," so it definitely is wasted money during those times.
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Custom Business Solutions (CBS)
  • Northstar Restaurant POS has allowed us to track sales items, remove poor sellers, and add new items to keep our menu fresh.
  • We are able to easily adjust pricing to reflect current market trends.
  • We are able to do a mass price adjustment to our entire menu if necessary.
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ScreenShots