Clover POS Review
Overall Satisfaction with Clover
We use Clover to run credit cards. We have a demo version set up in-house and we resell it to many merchants. Only the integrations department uses it, but we have been using it for years. Clover is a very popular option for our merchants and everyone seems to love it. The only issue we ever get is the support not being very helpful.
- Easy to use
- Devices look very nice
- Merchants love it; very few complaints
- Customer service could use some improvement.
- Apps inside the "more tools" app are very unclear.
- Dashboard is a little difficult to understand.
- Ease of use
- Ease of ordering equipment
- Contactless pay
- Visual aspect
- Merchants love it. It has helped business.
- We get complaints about customer service, but it doesn't impact much.
- We have the ease of ordering equipment and receiving it in 2 days.
None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
Do you think Clover delivers good value for the price?
Yes
Are you happy with Clover's feature set?
Yes
Did Clover live up to sales and marketing promises?
Yes
Did implementation of Clover go as expected?
Yes
Would you buy Clover again?
Yes
Using Clover
4 - They allow us to give merchants a great option to process cards on. There are hardly ever any issues and everyone loves it. I'm glad our company decided to become a reseller for Clover. It has boosted our business by a long shot and we don't plan to stop anytime soon.
4 - You need a Clover demo just to play around with it and see all of the functionalities. Once you've played around with it, you will fall in love with the product. Everything about it is great from the presentation of the device when you receive it, to the functionalities, and way more.
- Process cards
- Give merchants different options
- Great look for the company
- The app store on the device.
- The presentation has helped us sell.
- The number of options they have.
- We only resell.
Evaluating Clover and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
We love the product and the selection of reselling Clover was easy.
Clover Support
| Pros | Cons |
|---|---|
Support cares about my success | Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Need to explain problems multiple times Slow Initial Response |
No, our company only resells.
Today, we had a merchant who had a lot of issues. We got a very helpful representative on the phone and they were able to resolve our issue within 20 minutes. I was very pleased today, but overall the support team does need some work.