Clover POS Review
September 15, 2021

Clover POS Review

Blake Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Clover

We use Clover to run credit cards. We have a demo version set up in-house and we resell it to many merchants. Only the integrations department uses it, but we have been using it for years. Clover is a very popular option for our merchants and everyone seems to love it. The only issue we ever get is the support not being very helpful.
  • Easy to use
  • Devices look very nice
  • Merchants love it; very few complaints
  • Customer service could use some improvement.
  • Apps inside the "more tools" app are very unclear.
  • Dashboard is a little difficult to understand.
  • Ease of use
  • Ease of ordering equipment
  • Contactless pay
  • Visual aspect
  • Merchants love it. It has helped business.
  • We get complaints about customer service, but it doesn't impact much.
  • We have the ease of ordering equipment and receiving it in 2 days.
None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.

Do you think Clover delivers good value for the price?


Are you happy with Clover's feature set?


Did Clover live up to sales and marketing promises?


Did implementation of Clover go as expected?


Would you buy Clover again?


HubSpot CRM, Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365)
The ease of using Clover is amazing. The smaller ones are basically a phone that runs cards and the bigger ones are just tablets that run cards. The printers are also very easy to get hooked up. The P550 printer has contactless pay which everyone loves. They have almost anything any merchant could ask for.

Using Clover

4 - They allow us to give merchants a great option to process cards on. There are hardly ever any issues and everyone loves it. I'm glad our company decided to become a reseller for Clover. It has boosted our business by a long shot and we don't plan to stop anytime soon.
4 - You need a Clover demo just to play around with it and see all of the functionalities. Once you've played around with it, you will fall in love with the product. Everything about it is great from the presentation of the device when you receive it, to the functionalities, and way more.
  • Process cards
  • Give merchants different options
  • Great look for the company
  • The app store on the device.
  • The presentation has helped us sell.
  • The number of options they have.

Evaluating Clover and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
We love the product and the selection of reselling Clover was easy.

Clover Support

We get a lot of complaints about their customer service. They are hard to understand and sometimes are very unhelpful.
Support cares about my success
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
No, our company only resells.
Today, we had a merchant who had a lot of issues. We got a very helpful representative on the phone and they were able to resolve our issue within 20 minutes. I was very pleased today, but overall the support team does need some work.