What users are saying about
3 Ratings
21 Ratings
3 Ratings
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Score 9.4 out of 100
21 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Cloze

If you are looking for a great CRM that does NOT require tons of data entry that can keep you organized and clearly show you where your time is being spent to increase sales, then Cloze is the best app out there by far!
Anonymous | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cloze
Nutshell
7.3
Customer data management / contact management
Cloze
Nutshell
9.0
Workflow management
Cloze
Nutshell
8.1
Territory management
Cloze
Nutshell
6.0
Opportunity management
Cloze
Nutshell
8.8
Integration with email client (e.g., Outlook or Gmail)
Cloze
Nutshell
7.5
Quote & order management
Cloze
Nutshell
6.7
Interaction tracking
Cloze
Nutshell
9.3
Channel / partner relationship management
Cloze
Nutshell
3.0

Customer Service & Support

Cloze
Nutshell
8.8
Case management
Cloze
Nutshell
9.7
Call center management
Cloze
Nutshell
8.0

Marketing Automation

Cloze
Nutshell
8.1
Lead management
Cloze
Nutshell
8.4
Email marketing
Cloze
Nutshell
7.8

CRM Project Management

Cloze
Nutshell
8.9
Task management
Cloze
Nutshell
9.1
Reporting
Cloze
Nutshell
8.8

CRM Reporting & Analytics

Cloze
Nutshell
8.2
Forecasting
Cloze
Nutshell
8.0
Pipeline visualization
Cloze
Nutshell
7.9
Customizable reports
Cloze
Nutshell
8.7

Customization

Cloze
Nutshell
8.2
Custom fields
Cloze
Nutshell
7.9
Custom objects
Cloze
Nutshell
9.0
Scripting environment
Cloze
Nutshell
9.0
API for custom integration
Cloze
Nutshell
7.0

Security

Cloze
Nutshell
7.5
Single sign-on capability
Cloze
Nutshell
9.0
Role-based user permissions
Cloze
Nutshell
6.0

Social CRM

Cloze
Nutshell
7.8
Social data
Cloze
Nutshell
7.5
Social engagement
Cloze
Nutshell
8.0

Integrations with 3rd-party Software

Cloze
Nutshell
8.0
Marketing automation
Cloze
Nutshell
8.0
Compensation management
Cloze
Nutshell
8.0

Platform

Cloze
Nutshell
7.6
Mobile access
Cloze
Nutshell
7.6

Pros

Cloze

  • Smart Technology
  • Time Saving Tactics
  • Reporting
  • Instant Contact Saving
  • Collaboration Combining Tools
  • Sales Tracking
  • Personal Assistant
  • Sales Pipeline
  • Sales Goals
Anonymous | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Cloze

  • IOS contact Linking and Merging
Anonymous | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

Cloze

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Cloze

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Cloze

Cloze 8.0
Based on 1 answer
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
Anonymous | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Cloze

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Cloze

No answers on this topic

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Cloze

  • Time Management
  • Optimization
  • Sales Streamline
Anonymous | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Pricing Details

Cloze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloze Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Add comparison