Cognito Forms vs. SurveyLab

It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

• Cost effective.
• Easy to use.
• Safe.
• Automates data collection.

Incentivized

• They have great support that always will help you.
• MySurveyLab is very flexible. Some things can be done in several ways.
• They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
• Collectors add flexibility to surveys. You can collect surveys from a few different source at once
• They have a mobile application that can collect responses offline(!)

• I am happy with Cognito Forms. I have not found any issues.

Incentivized

• Summary export in Excel could be nicer.
• Tags in the left menu could be more intuitive.

Non calculated fields are easy to use. Calculations can be a nightmare to get working due to complex and unintuitive syntax, as a non-programmer

Incentivized

quick and knowledgable

I have not used any other programs like Cognito Forms. I have been with my company for almost two years. I very much like the ease of this system and its capabilities. I like knowing everyone is using the same thing. I do not foresee us making any changes to our current use of Cognito Forms.

Incentivized

• Safe us a lot of time doing client onboarding.
• Use it for data collection for business plan info collection.

Incentivized

• With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot