Collab OneContact CC vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OneContact CC
Score 7.3 out of 10
N/A
OneContact CC is a call center platform from Collab in Portugal.N/A
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.N/A
Pricing
Collab OneContact CCMiContact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OneContact CCMiContact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Collab OneContact CCMiContact Center
Top Pros
Top Cons
Features
Collab OneContact CCMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Collab OneContact CC
-
Ratings
MiContact Center
8.5
2 Ratings
2% above category average
Agent dashboard00 Ratings9.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings8.42 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings7.52 Ratings
Interactive voice response00 Ratings9.52 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings8.01 Ratings
Call tracking00 Ratings9.02 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Collab OneContact CC
-
Ratings
MiContact Center
8.6
2 Ratings
5% above category average
Inbound call routing00 Ratings8.52 Ratings
Omnichannel inbound routing00 Ratings9.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.52 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings9.01 Ratings
Live reporting00 Ratings9.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Collab OneContact CCMiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Collab OneContact CCMiContact Center
Likelihood to Recommend
7.3
(1 ratings)
9.5
(2 ratings)
User Testimonials
Collab OneContact CCMiContact Center
Likelihood to Recommend
Collab
Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
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Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
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Pros
Collab
  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
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Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
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Cons
Collab
  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
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Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
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Alternatives Considered
Collab
CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching). OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution. Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
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Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
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Return on Investment
Collab
  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
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Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
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ScreenShots