TrustRadius

Collab OneContact CC vs. StringeeX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OneContact CC
Score 7.3 out of 10
N/A
OneContact CC is a call center platform from Collab in Portugal.N/A
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
Pricing
Collab OneContact CCStringeeX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OneContact CCStringeeX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Collab OneContact CCStringeeX
Top Pros
Top Cons
Features
Collab OneContact CCStringeeX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Collab OneContact CC
-
Ratings
StringeeX
8.3
2 Ratings
1% below category average
Agent dashboard00 Ratings9.02 Ratings
Validate callers00 Ratings8.02 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings9.02 Ratings
Click-to-call (CTC)00 Ratings9.02 Ratings
Warm transfer00 Ratings7.02 Ratings
Predictive dialing00 Ratings7.02 Ratings
Interactive voice response00 Ratings6.02 Ratings
REST APIs00 Ratings9.02 Ratings
Call scripts00 Ratings9.02 Ratings
Call tracking00 Ratings8.02 Ratings
Multichannel integration00 Ratings9.02 Ratings
CRM software integration00 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Collab OneContact CC
-
Ratings
StringeeX
7.2
2 Ratings
14% below category average
Inbound call routing00 Ratings8.02 Ratings
Omnichannel inbound routing00 Ratings8.02 Ratings
Recording00 Ratings7.02 Ratings
Quality management00 Ratings7.02 Ratings
Call analytics00 Ratings6.02 Ratings
Historical reporting00 Ratings6.02 Ratings
Live reporting00 Ratings7.02 Ratings
Customer surveys00 Ratings8.02 Ratings
Customer interaction analytics00 Ratings8.02 Ratings
Best Alternatives
Collab OneContact CCStringeeX
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Collab OneContact CCStringeeX
Likelihood to Recommend
7.3
(1 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Collab OneContact CCStringeeX
Likelihood to Recommend
Collab
Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz | TrustRadius Reviewer
Rui Ferraz
Technical Consultant
Read full review
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Pros
Collab
  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz | TrustRadius Reviewer
Rui Ferraz
Technical Consultant
Read full review
StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Verified User
Anonymous
Read full review
Cons
Collab
  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz | TrustRadius Reviewer
Rui Ferraz
Technical Consultant
Read full review
StringeeX
  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Support Rating
Collab
No answers on this topic
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Alternatives Considered
Collab
CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching). OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution. Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz | TrustRadius Reviewer
Rui Ferraz
Technical Consultant
Read full review
StringeeX
The support team is more responsive and addresses issues in a timely manner.
Verified User
Anonymous
Read full review
Return on Investment
Collab
  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz | TrustRadius Reviewer
Rui Ferraz
Technical Consultant
Read full review
StringeeX
  • The analytics have helped me better address areas of need with my staff.
Verified User
Anonymous
Read full review
ScreenShots

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system