What users are saying about
1 Ratings
1 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

OneContact CC
StringeeX
8.7
Agent dashboard
OneContact CC
StringeeX
9.1
Validate callers
OneContact CC
StringeeX
9.1
Outbound response
OneContact CC
StringeeX
7.3
Call forwarding
OneContact CC
StringeeX
9.1
Click-to-call (CTC)
OneContact CC
StringeeX
9.1
Warm transfer
OneContact CC
StringeeX
7.3
Predictive dialing
OneContact CC
StringeeX
9.1
Interactive voice response
OneContact CC
StringeeX
9.1
REST APIs
OneContact CC
StringeeX
9.1
Call scripts
OneContact CC
StringeeX
9.1
Call tracking
OneContact CC
StringeeX
9.1
Multichannel integration
OneContact CC
StringeeX
9.1
CRM software integration
OneContact CC
StringeeX
7.3

Workforce Optimization (WFO)

OneContact CC
StringeeX
8.1
Inbound call routing
OneContact CC
StringeeX
8.2
Omnichannel inbound routing
OneContact CC
StringeeX
8.2
Recording
OneContact CC
StringeeX
9.1
Quality management
OneContact CC
StringeeX
8.2
Call analytics
OneContact CC
StringeeX
8.2
Historical reporting
OneContact CC
StringeeX
8.2
Live reporting
OneContact CC
StringeeX
8.2
Customer surveys
OneContact CC
StringeeX
7.3
Customer interaction analytics
OneContact CC
StringeeX
7.3

Pros

OneContact CC

  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

OneContact CC

  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

OneContact CC

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

OneContact CC

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

OneContact CC

  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

OneContact CC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OneContact CC
7.3
StringeeX
8.2

Support Rating

OneContact CC
StringeeX
7.3

Add comparison