Collab OneContact CC vs. StringeeX

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.

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I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

• Call Flow, ACD and IVR.
• Dynamic platform with the possibility to integrate with the client existing solution.
• Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.

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• It records and monitors calls impeccably.
• The support team is very reliable and efficient.
• The interface is very user friendly.

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• The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
• The email module needs a little more work.

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• It can totally replace the CRM.

The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching). OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution. Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.

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The support team is more responsive and addresses issues in a timely manner.

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• It has a low initial CAPEX
• It has low maintenance
• The manufacterer support can be a considerable cost.

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• The analytics have helped me better address areas of need with my staff.

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