Combodo iTop vs. OpenText Universal Discovery and Universal CMDB

Combodo iTop

OpenText Universal Discovery and Universal CMDB

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Combodo iTop	Score 9.7 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per month
OpenText Universal Discovery and Universal CMDB	Score 9.0 out of 10	N/A	Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.	N/A

Pricing

Combodo iTop

OpenText Universal Discovery and Universal CMDB

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Combodo iTop	OpenText Universal Discovery and Universal CMDB
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Combodo iTop	OpenText Universal Discovery and Universal CMDB
Top Pros	Pro Open source Pro Asset tracking Pro Skills required	Pro Service management Pro Flexible system Pro Bare metal
Top Cons	Minus Schedule management Minus Visualize data Minus Add value	Minus Backup and recovery Minus Ability to integrate Minus Quite expensive

Features

Combodo iTop

OpenText Universal Discovery and Universal CMDB

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Combodo iTop 9.7 3 Ratings 17% above category average	OpenText Universal Discovery and Universal CMDB - Ratings
Organize and prioritize service tickets	9.73 Ratings	00 Ratings
Expert directory	9.73 Ratings	00 Ratings
Service restoration	9.73 Ratings	00 Ratings
Self-service tools	9.73 Ratings	00 Ratings
Subscription-based notifications	9.73 Ratings	00 Ratings
ITSM collaboration and documentation	9.73 Ratings	00 Ratings
ITSM reports and dashboards	9.73 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Combodo iTop 9.3 3 Ratings 13% above category average	OpenText Universal Discovery and Universal CMDB - Ratings
Configuration mangement	9.43 Ratings	00 Ratings
Asset management dashboard	9.13 Ratings	00 Ratings
Policy and contract enforcement	9.43 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Combodo iTop 10.0 3 Ratings 18% above category average	OpenText Universal Discovery and Universal CMDB - Ratings
Change requests repository	10.03 Ratings	00 Ratings
Change calendar	10.03 Ratings	00 Ratings
Service-level management	10.03 Ratings	00 Ratings

Best Alternatives
	Combodo iTop	OpenText Universal Discovery and Universal CMDB
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	No answers on this topic
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Freshservice Score 8.7 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10	Freshservice Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Combodo iTop	OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend	9.7 (3 ratings)	8.1 (6 ratings)
Likelihood to Renew	- (0 ratings)	5.0 (1 ratings)
Usability	- (0 ratings)	7.0 (1 ratings)
Support Rating	- (0 ratings)	7.0 (1 ratings)
Implementation Rating	- (0 ratings)	6.0 (1 ratings)

User Testimonials
	Combodo iTop	OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review	OpenText Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Pros	Combodo Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review	OpenText Management and organization of Configuration Items Ensures a single and uniform source of database to avoid any ambiguity between departments. Proper delivery of services Incentivized VY Vandana Yadav Presales Executive Read full review
Cons	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review	OpenText When getting started the Cloud deployment may be not that easy. To manipulate the system deeply requires a professional operator. Working on large data project. Incentivized Jessica Meagan DevOps Engineer Read full review
Usability	Combodo No answers on this topic	OpenText Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Support Rating	Combodo No answers on this topic	OpenText Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Implementation Rating	Combodo No answers on this topic	OpenText Upgrades from old versions were really hard to handle. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Alternatives Considered	Combodo It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking. Incentivized adam grant Software Developer Read full review	OpenText Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators. Incentivized Verified User Anonymous Read full review
Return on Investment	Combodo We have been able to immediately see better handling of change Requests We are able to see incidents more clearly Integrations with existing stack brought quicker time to production Incentivized Verified User Anonymous Read full review	OpenText ensured proper service delivery which helped organizations to grow It was a little expensive for the company. Mainly had a positive impact especially in the cases of risk assessment and analysis. Incentivized VY Vandana Yadav Presales Executive Read full review
ScreenShots