Comcast Business VOIP (VoiceEdge) vs. Vertical Wave

Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.

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The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

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• Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
• You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
• The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.

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• System uptime is tremendous, I almost forget it exists on my server rack.
• Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
• Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

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• Not a fan of the poly phones
• I feel if the phones were set up better when installed it would have saved a lot of headache.

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• There are a few interfaces for working with the system and it can be daunting to learn
• They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

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Very helpful and quick

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I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.

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• In my experience, you have to pay to get out of contract.
• In my opinion, it's a total waste of time and money.

• Good call tracking and automated systems allows for less staff and accurate metrics

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