What users are saying about
2 Ratings
8 Ratings
2 Ratings
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Score 8.2 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Attribute Ratings

  • Comm100 is rated higher in 1 area: Likelihood to Recommend
  • HelpCrunch is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.2

Comm100

82%
2 Ratings
8.0

HelpCrunch

80%
4 Ratings

Likelihood to Renew

8.2

Comm100

82%
1 Rating

HelpCrunch

N/A
0 Ratings

Usability

9.1

Comm100

91%
2 Ratings

HelpCrunch

N/A
0 Ratings

Support Rating

7.3

Comm100

73%
1 Rating
10.0

HelpCrunch

100%
2 Ratings

Likelihood to Recommend

Comm100

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
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HelpCrunch

Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
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Pros

Comm100

  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
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HelpCrunch

  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
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Cons

Comm100

  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
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HelpCrunch

  • Not found any so far
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Pricing Details

Comm100

Starting Price

$29 per month

Editions & Modules

Comm100 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HelpCrunch

    Starting Price

    $12 per month

    Editions & Modules

    HelpCrunch editions and modules pricing
    EditionModules
    Basic - Live chat$12.001
    Premium - Live chat$21.002
    Basic - Live chat+Emails$25.003
    Premium - Live chat+Emails$43.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    Usability

    Comm100

    Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
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    HelpCrunch

    No answers on this topic

    Support Rating

    Comm100

    Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
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    HelpCrunch

    Always available, very knowledgeable, faster resolution.
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    Alternatives Considered

    Comm100

    After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
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    HelpCrunch

    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
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    Return on Investment

    Comm100

    • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
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    HelpCrunch

    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
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    Screenshots

    Add comparison