What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Digital River Global Commerce

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
Christopher Corbett | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Digital River Global Commerce
9.0
Product catalog & listings
commercetools
8.0
Digital River Global Commerce
10.0
Product management
commercetools
7.0
Digital River Global Commerce
10.0
Bulk product upload
commercetools
9.0
Digital River Global Commerce
10.0
Branding
commercetools
9.0
Digital River Global Commerce
7.9
Product variations
commercetools
5.0
Digital River Global Commerce
9.8
Website integration
commercetools
9.0
Digital River Global Commerce
8.9
Visual customization
commercetools
6.0
Digital River Global Commerce
5.7
Mobile storefront
commercetools
Digital River Global Commerce
9.7
CMS
commercetools
Digital River Global Commerce
9.5

Online Shopping Cart

commercetools
7.5
Digital River Global Commerce
9.8
Abandoned cart recovery
commercetools
6.0
Digital River Global Commerce
9.8
Checkout user experience
commercetools
9.0
Digital River Global Commerce
9.9

Online Payment System

commercetools
7.0
Digital River Global Commerce
10.0
eCommerce security
commercetools
7.0
Digital River Global Commerce
10.0

eCommerce Marketing

commercetools
7.7
Digital River Global Commerce
6.9
Promotions & discounts
commercetools
8.0
Digital River Global Commerce
9.8
Personalized recommendations
commercetools
7.0
Digital River Global Commerce
6.0
SEO
commercetools
8.0
Digital River Global Commerce
5.0

eCommerce Business Management

commercetools
6.6
Digital River Global Commerce
8.2
Multi-site management
commercetools
9.0
Digital River Global Commerce
2.0
Order processing
commercetools
9.0
Digital River Global Commerce
9.8
Inventory management
commercetools
6.0
Digital River Global Commerce
10.0
Shipping
commercetools
6.0
Digital River Global Commerce
10.0
Custom functionality
commercetools
3.0
Digital River Global Commerce
9.2

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Digital River Global Commerce

  • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
  • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
  • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
Anonymous | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Digital River Global Commerce

  • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
  • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
Benjamin Bell | TrustRadius Reviewer

Likelihood to Renew

commercetools

No score
No answers yet
No answers on this topic

Digital River Global Commerce

Digital River Global Commerce 8.6
Based on 5 answers
N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Digital River Global Commerce

We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
Anonymous | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Digital River Global Commerce

  • Definitely positive impact in local markets
  • Positive impact in email marketing
  • Some positive experience with tailoring it for our business objectives
Madina Mukhamedova | TrustRadius Reviewer

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Digital River Global Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

commercetools
8.0
Digital River Global Commerce
8.9

Likelihood to Renew

commercetools
Digital River Global Commerce
8.6

Usability

commercetools
Digital River Global Commerce
8.0

Add comparison