Likelihood to Recommend Como has taken us into the digital age with our rewards program and this is invaluable to us and our customers. The app has enabled us to steadily increase our business by continuously personalizing our customers' experience. We were able to turn a sleepy Thursday in mid-March into the second highest number of sales and buying members with a spur of the moment text campaign.
Read full review It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.
Read full review Pros Como allows you to customize your rewards program to fit your exact needs. Customer support is always available to answer any questions. Training to use the app is very detailed and helpful. You have all your data at your fingertips on the Como Dashboard. Read full review Sending mass brand-templated gift cards Choosing which type of gift card you want (e.g. Starbucks, Amazon) Showing metrics for gift cards Read full review Cons We have multiple locations so the billing is a challenge for me. I receive one bill and have to break it down by location. Some of the sections on the dashboard are hard to navigate. Read full review I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible. Read full review Support Rating When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
Read full review Alternatives Considered We were considering several loyalty platforms and Como had the most positive attributes for our needs. Como is integrated with our POS system which was one of the biggest selling points for us. It's just one extra step to attach Como to a sale at the POS, points and rewards are all right their on the customer display kiosk for our customers to redeem. No credit cards are required for our customers to use the app and loyalty program, others platforms require a credit card to be attached to the customers account whether they can make in-app purchases or not.
Read full review I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.
Read full review Return on Investment We have seen sales increases up to 31% when running campaigns. Our customers love the rewards in the app and will spend more than they came in for to get to the next rewards level. We are able to turn a slow sales day into a record breaking day with a targeted campaign. Read full review We now have an easy way to do these fulfillments It's easy to set up an account It alleviates privacy issues on our end Read full review ScreenShots