What users are saying about
47 Ratings
5 Ratings
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Score 9.1 out of 100
47 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

ConceptDraw PROJECT

Getting started - using the Gantt chart to enter tasks in any order and then using those tasks to initially define a MindMap to further explore alternative dependencies. The alternative works better when initiating a project with significant unknowns.
Daniel Reiss | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

ConceptDraw PROJECT
8.5
WORKetc
Task Management
ConceptDraw PROJECT
9.0
WORKetc
Resource Management
ConceptDraw PROJECT
9.0
WORKetc
Gantt Charts
ConceptDraw PROJECT
9.0
WORKetc
Scheduling
ConceptDraw PROJECT
8.7
WORKetc
Email integration
ConceptDraw PROJECT
10.0
WORKetc
Timesheet Tracking
ConceptDraw PROJECT
7.0
WORKetc
Budget and Expense Management
ConceptDraw PROJECT
6.7
WORKetc

Professional Services Automation

ConceptDraw PROJECT
8.4
WORKetc
Project & financial reporting
ConceptDraw PROJECT
8.4
WORKetc

Sales Force Automation

ConceptDraw PROJECT
WORKetc
7.9
Customer data management / contact management
ConceptDraw PROJECT
WORKetc
8.6
Workflow management
ConceptDraw PROJECT
WORKetc
8.3
Opportunity management
ConceptDraw PROJECT
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
ConceptDraw PROJECT
WORKetc
7.9
Contract management
ConceptDraw PROJECT
WORKetc
7.3
Quote & order management
ConceptDraw PROJECT
WORKetc
8.1
Interaction tracking
ConceptDraw PROJECT
WORKetc
7.8
Channel / partner relationship management
ConceptDraw PROJECT
WORKetc
7.3

Customer Service & Support

ConceptDraw PROJECT
WORKetc
8.3
Case management
ConceptDraw PROJECT
WORKetc
9.0
Call center management
ConceptDraw PROJECT
WORKetc
7.3
Help desk management
ConceptDraw PROJECT
WORKetc
8.5

Marketing Automation

ConceptDraw PROJECT
WORKetc
7.4
Lead management
ConceptDraw PROJECT
WORKetc
7.7
Email marketing
ConceptDraw PROJECT
WORKetc
7.1

CRM Project Management

ConceptDraw PROJECT
WORKetc
8.1
Task management
ConceptDraw PROJECT
WORKetc
8.7
Billing and invoicing management
ConceptDraw PROJECT
WORKetc
7.8
Reporting
ConceptDraw PROJECT
WORKetc
7.9

CRM Reporting & Analytics

ConceptDraw PROJECT
WORKetc
7.3
Pipeline visualization
ConceptDraw PROJECT
WORKetc
7.5
Customizable reports
ConceptDraw PROJECT
WORKetc
7.2

Customization

ConceptDraw PROJECT
WORKetc
8.0
Custom fields
ConceptDraw PROJECT
WORKetc
8.4
Custom objects
ConceptDraw PROJECT
WORKetc
8.2
API for custom integration
ConceptDraw PROJECT
WORKetc
7.3

Security

ConceptDraw PROJECT
WORKetc
8.9
Single sign-on capability
ConceptDraw PROJECT
WORKetc
9.1
Role-based user permissions
ConceptDraw PROJECT
WORKetc
8.8

Social CRM

ConceptDraw PROJECT
WORKetc
7.3
Social data
ConceptDraw PROJECT
WORKetc
7.3

Platform

ConceptDraw PROJECT
WORKetc
7.5
Mobile access
ConceptDraw PROJECT
WORKetc
7.5

Pros

ConceptDraw PROJECT

  • Integration with ConceptDraw Mindmap makes work breakdown very easy.
  • We have cross-functional teams where team members often work on different projects in parallel. The multi project management feature has been a blessing over these years.
  • Another import feature is the availability of many different predefined report generation templates that made it very easy to communicate different aspects of the project to different stakeholders.
Anonymous | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

ConceptDraw PROJECT

  • Non-intuitive keyboard shortcuts
  • No advanced reporting or estimates
Anonymous | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

ConceptDraw PROJECT

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

ConceptDraw PROJECT

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

ConceptDraw PROJECT

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

ConceptDraw PROJECT

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

ConceptDraw PROJECT

ConceptDraw PROJECT 8.4
Based on 3 answers
Online tutorials always available + chat, email and phone. Questions answered promptly and completely.
Daniel Reiss | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

ConceptDraw PROJECT

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

ConceptDraw PROJECT

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

ConceptDraw PROJECT

ConceptDraw has a much simpler licensing and pricing model. Perpetual license and ability to use in offline mode was an important criteria for us. Perfect bundle for small and medium business.
Anonymous | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

ConceptDraw PROJECT

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

ConceptDraw PROJECT

  • Inexpensive way to present a professional project plan when needed
Anonymous | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

ConceptDraw PROJECT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$299*

* per user

ConceptDraw PROJECT Editions & Modules

Additional Pricing Details
Price varies for Individual, Commercial, Academic, Nonprofit and Government

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConceptDraw PROJECT
9.0
WORKetc
7.8

Likelihood to Renew

ConceptDraw PROJECT
WORKetc
8.2

Usability

ConceptDraw PROJECT
WORKetc
8.2

Reliability and Availability

ConceptDraw PROJECT
WORKetc
9.1

Performance

ConceptDraw PROJECT
WORKetc
8.2

Support Rating

ConceptDraw PROJECT
8.4
WORKetc
8.2

Online Training

ConceptDraw PROJECT
WORKetc
8.2

Implementation Rating

ConceptDraw PROJECT
WORKetc
9.1

Scalability

ConceptDraw PROJECT
WORKetc
8.2

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