Likelihood to Recommend Conductor is irreplaceable for enterprise rank tracking across multiple regional sites. Conductor's blend of keyword and competitor tracking is perfect for keyword research in my industry. Conductor allows me to collect and report on our web content in any grouping and isolate it for performance.
Read full review I would recommend Upwork to a colleague as a solution to workplace issues. Our company has utilized Upwork to vet out potential competitors as well as partners in a lengthy data analysis project, as well as given our engineering team extra hands when implementing new products, projects, and features. This has allowed our company to stay on track with projects without in-house manpower.
Read full review Pros When I need to quickly determine what Google features our keywords are ranking for: Featured Snippets, Carousels, Rich Snippets, Sitelinks, PAA boxes, etc. The ability to create highly customizable dashboards that provide a one-page view of insights for the specific web properties you are tracking. A content guidance tool that is unmatched by any other product available in the market. Read full review Allows us to filter freelancers by location. This is especially important when working across time zones. Upwork is one of the only freelancing websites that actually provides a filter for US based contractors; and they rigorously verify this. Huge candidate pool. You're almost guaranteed to find a few individuals who specialize in whatever you're looking for. Allows both fixed bid and hourly. Each one is useful for different kinds of projects. Read full review Cons Backlink tracking/reporting (would like to see backlinks more easily and maybe backlink opportunities if possible) Custom content briefs (right now I move the brief from the platform version into our own in-house Word doc template because it is more detailed. Would love to be able to customize the brief that is set up within Conductor so that we can do it all in one place.) Read full review In my opinion the worst customer service. It is impossible to contact them via phone, and they are not transparent about their decisions. I feel they don't have the freelance community's best interest in mind. Their focus is on the companies that pay. Freelancers are disposable. They charge ridiculous fees to the freelancers that are the ones that need the money the most because they are the ones starting their businesses. It is like if your employer charges you for coming to work. Read full review Likelihood to Renew Conductor has the right amount of tools for our usage. The support is also really good so we get help when we need it. The tool is well priced for the amount of functionality you get. There is plenty more I could say here but I'll keep it short and sweet.
Read full review Usability I check features like the InsightStream every Monday to monitor any major losses or gains in performance. These are easily digested and save me tons of time searching for these insights manually. If there's anything "worth calling home about" I can easily add insights into a workspace and create a report to communicate these results. It's super easy to use Conductor with a team and across departments.
Read full review Reliability and Availability Always works when I've needed it
Read full review Performance Sometimes reports can take some time to load
Read full review Support Rating It's been sort of off and on in the 2 years I've used it. The live chat has been really helpful many times, and they're quick to respond. We had different support contacts but they've all been good. I think they've recently changed the way they provide support that I believe will be more dedicated and hands-on
Read full review Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
Read full review In-Person Training Our in house SEO manager trained everyone. It was easy to learn and he was well versed with the product. Any questions we had he was able to answer or reach out to support to find the answer
Read full review Implementation Rating I definitely recommend their professional services for getting started. It got our account 90% of the way to where we needed to be in order to gain value from it. In fact, I'd suggest that with few exceptions (such as, you have a staff that is already familiar with the platform and doesn't need any help), the quick start services over the first 30-90 days should be a standard part of onboarding with any new client. It definitely got us to the point of gaining ROI from the solution and, in turn, will make it easier to justify renewal and continued investment in it.
Chris Hall Senior Manager, Technology and Online Media
Read full review Alternatives Considered We have looked at a few other competitors or other SAAS options but none of them offered the number and quality of tools and resources that Conductor offered especially for the flexible pricing we found with Conductor
Read full review Upwork is better suited for finding contractors that you can have ongoing relationships. Compared to
Fiverr , it's a much easier process to find qualified designers rather than one-time contractors to design simple things for you. The interface is easier to use as well and the billing management makes it so much cleaner and easier to know how much we're spending and how contractors are logging work hours.
Read full review Scalability Many features
Read full review Return on Investment Conductor helped us aim at low hanging fruits for quick wins, which increased our traffic With Conductor's tool, it was easy to look at general keywords where we were already ranking, but not good enough, and then focus around what we could do to increase our positioning All this extra traffic, gave us more leads, therefore more sales! Read full review We have gotten close to 50% of all of our clients through the platform. Upwork backs the work done through the platform, so no matter what the client or person you are working with does, you get paid for the work that you do. You aren't left hanging after doing hours of work for a client and then never getting paid for it. Made it easy to communicate with clients from different parts of the world and set up partnerships and agreements in an easier fashion. I would highly recommend it to anyone with a unique skill set. Read full review ScreenShots