Conga Sign vs. Paperless

Our use case for Conga Sign is pretty straightforward. Because of this, there is not much about it that would be considered excessive or inappropriate. It suits our needs as a tool to record data provided by a signer. It can also be launched from inside Salesforce via a custom button for ease of use.

Incentivized

Paperless is good for formalising the authorisation process. In my opinion, where it falls short is that the software is slow and has limitations. Some limitations are known to the company but not told at point of selling, leaving the user with add-ons that are useless. e.g. the Company Inbox module, which is used to automatically upload invoices to Paperless, is not fit for (our) purpose due to the fact not all emails can be uploaded to the system automatically. Apparently companies who send invoices using software packages such as Xerox / Quickbooks etc. have rules which do not allow onward forwarding. Therefore you need to cross check what has been uploaded and what hasn't. This is time consuming and we found manual upload was far easier. We wasted time and money implementing this add-on which was useless to us.

Incentivized

• Agreements are sent digitally which reduces the time to get printed document.
• The user has the option to forward to a relevant party where he might not be the correct person.
• Reduces the turnaround was taking signatures from multiple stakeholders can be done digitally.

Incentivized

• Formal authorisation process
• Easy to search invoice archive

Incentivized

• Some businesses still don't consider digital signing of critical documents a legit way.
• Conga sign still doesn't allow sending of multiple files for signing.
• There is a slight rendering time we have noticed while the customer opens the document which can be reduced.

Incentivized

• Slow software
• Mailbox management not fit for purpose
• Hidden costs

Incentivized

We're a relatively high-skilled team and we all find Conga Sign's user-friendliness very low for all user types. It should not take a highly skilled tech person to complete documents. Documents need to be user friendly for all user types.

Incentivized

Conga's success team was excellent and very responsive.

Incentivized

Conga Sign is much more affordable than DocuSign for our organization and we are using Conga Composer already to create documents. We found that the integration between Conga Composer and Conga Sign was easier to use and we have a nice discount from Conga due to us adopting several of their products. DocuSign for the price point didn't make sense to us and it has less write-back functionality with Salesforce.

Incentivized

• We are growing our Strategic Partners and each requires a signed agreement, very essential to growing our business
• We need to update our Plan Administration agreements and having automation for getting and tracking all of the signatures is vital
• Conga Sign is good enough for all our use cases so we don't have to worry about using 3 or 4 solution platforms to gather signatures.

Incentivized

• We feel the product over promised and under delivered

Incentivized