ConnectWise Asio vs. SuperOps.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Asio
Score 8.8 out of 10
N/A
The Asio Platform is ConnectWise's unified management platform launched in late 2021, providing scalability, automation, value-added reporting and insights, and a common user interface. Its open APIs offer extensibility and flexibility, and its business management features include PSA, quote and proposal automation, next-gen IT documentation, and real-time business intelligence.N/A
SuperOps.ai
Score 5.8 out of 10
N/A
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform. The platform also helps MSPs manage their clients, projects and IT documents from a single place.
$59
per month per user
Pricing
ConnectWise AsioSuperOps.ai
Editions & Modules
No answers on this topic
Standard (PSA only)
$59
per month per user
Standard (RMM only)
$79
per month per user
PRO (Unified Basic )
$99
per month per user
Super (Unified Advanced)
$129
per month per user
Offerings
Pricing Offerings
ConnectWise AsioSuperOps.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
ConnectWise AsioSuperOps.ai
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise Asio
-
Ratings
SuperOps.ai
4.3
2 Ratings
53% below category average
Remote monitoring00 Ratings4.32 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise Asio
-
Ratings
SuperOps.ai
4.5
2 Ratings
46% below category average
Patch Management00 Ratings4.72 Ratings
Policy-based automation00 Ratings4.32 Ratings
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User Ratings
ConnectWise AsioSuperOps.ai
Likelihood to Recommend
8.4
(2 ratings)
4.7
(2 ratings)
Usability
9.0
(1 ratings)
4.7
(2 ratings)
User Testimonials
ConnectWise AsioSuperOps.ai
Likelihood to Recommend
ConnectWise
It is well suited if you are just getting started in the MSP world. It is easy to setup and easy for technicians to understand. Technicians can be trained to use the systems in a matter of just a day. Dashboards help us track our goals and KPIs. ServiceNow works better from a security incident perspective. The mobile client allows you to stay fully connected no matter where you are so when a security incident happens you are in the loop.
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SuperOps.ai
SuperOps.ai is positioned to be and continues to move itself in ways to be the best MSP platform available. Their PSA is so easy to work with it could easily reach past the IT industry as a service delivery platform for nearly any other vertical utilizing service professionals. SuperOps.ai doesn't work well for companies requiring complex tax assessment and calculations like telcos. They are slated to address this in the near future. (Written in 07/2024)
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Pros
ConnectWise
  • contacting the right person from a company
  • showing sells opportunities
  • showing all lost and won opps
Read full review
SuperOps.ai
  • RMM automations
  • Innovative multitasking via tab layout
  • Scripting outputs and feedback
  • Pace of development
  • Accessibility of staff, support, and community
  • Contract mangement
Read full review
Cons
ConnectWise
  • Lacks integration with several of the popular tools in our stack.
  • Doesn't have as many AI tools as you would expect.
  • ServiceNow has many more modules for customizing.
Read full review
SuperOps.ai
  • Unreliable uptime – Frequent outages disrupt operations.
  • Poor support – Slow response times and unhelpful assistance.
  • Limited integrations – Lacks compatibility with key third-party tools.
  • Buggy interface – Glitches make navigation frustrating and inefficient.
  • Downtime all the time
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Usability
ConnectWise
Useability is high. There are many filters that can be used to make sure we are staying on track with our SLAs and we can easily track time to solve for tickets. The dashboard also has an easy way to filter out the noise and see which tickets are priority right now and which ones should be a P1 issue
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SuperOps.ai
In my opinion, SuperOps.ai is unreliable and inefficient. I feel frequent downtime makes it impossible to access critical data, and when issues arise, support is slow and unhelpful. In our case, we repeatedly requested access to backups, but they failed to provide a solution, leaving our business paralyzed during outages. Instead of streamlining operations, I believe it created more problems and wasted our time.
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Alternatives Considered
ConnectWise
Hubspot is much more user friendly but there are certain things that hubspot doesnt do such as submitting tickets and looking at history with contact/company.
Read full review
SuperOps.ai
We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike
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Return on Investment
ConnectWise
  • integrating with other CRMs and platforms
Read full review
SuperOps.ai
  • Wasted time and resources – Constant troubleshooting reduced productivity.
  • Loss of revenue – Downtime and system failures disrupted client services.
  • Increased operational costs – Had to invest in alternative solutions due to platform issues.
  • Negative client impact – Poor performance damaged trust and credibility with customers.
Read full review
ScreenShots

SuperOps.ai Screenshots

Screenshot of TicketingScreenshot of Asset management