ConnectWise Automate vs. HPE Systems Insight Manager (SIM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Automate
Score 7.9 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
HPE Systems Insight Manager (SIM)
Score 10.0 out of 10
N/A
HPE Systems Insight Manager (SIM) is a solution for managing hardware across a variety of HP servers, in addition to storage and networking product. Some key features include: Inventory Management and Reporting, Health Management, and Firmware and System Software Updates Management.N/A
Pricing
ConnectWise AutomateHPE Systems Insight Manager (SIM)
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise AutomateHPE Systems Insight Manager (SIM)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ConnectWise AutomateHPE Systems Insight Manager (SIM)
Top Pros
Top Cons
Features
ConnectWise AutomateHPE Systems Insight Manager (SIM)
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise Automate
6.1
21 Ratings
18% below category average
HPE Systems Insight Manager (SIM)
-
Ratings
Remote monitoring7.221 Ratings00 Ratings
Network device monitoring5.120 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise Automate
6.3
21 Ratings
13% below category average
HPE Systems Insight Manager (SIM)
-
Ratings
Patch Management5.920 Ratings00 Ratings
Policy-based automation6.921 Ratings00 Ratings
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ConnectWise AutomateHPE Systems Insight Manager (SIM)
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User Ratings
ConnectWise AutomateHPE Systems Insight Manager (SIM)
Likelihood to Recommend
7.5
(58 ratings)
7.0
(1 ratings)
Likelihood to Renew
10.0
(4 ratings)
-
(0 ratings)
Usability
7.0
(4 ratings)
7.0
(1 ratings)
Performance
3.0
(4 ratings)
-
(0 ratings)
Support Rating
7.0
(14 ratings)
-
(0 ratings)
Online Training
9.0
(3 ratings)
-
(0 ratings)
Implementation Rating
5.0
(2 ratings)
7.0
(1 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
ConnectWise AutomateHPE Systems Insight Manager (SIM)
Likelihood to Recommend
ConnectWise
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
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Hewlett Packard Enterprise
This software is suited for a smaller organization with a small datacenter that uses mainly HP hardware. Once the environment gets larger it would pay to move to some of their paid for products
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Pros
ConnectWise
  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
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Hewlett Packard Enterprise
  • HP Systems Insight Manager is very good at scanning for devices and adding them for monitoring is almost effortless.
  • HP Systems Insight Manager is very good at detecting most HP hardware and integrating with local management software.
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Cons
ConnectWise
  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
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Hewlett Packard Enterprise
  • I think some of the areas that HP Systems Insight Manager can improve is non HP hardware.
  • This software also sometimes struggles handling larger environments.
  • This software also has issues managing environments that aren't set up perfectly.
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Likelihood to Renew
ConnectWise
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
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Hewlett Packard Enterprise
No answers on this topic
Usability
ConnectWise
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
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Hewlett Packard Enterprise
For basic functions it's very easy to set up and use. However, for more advanced functions it takes a lot of time to figure out its quirks
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Performance
ConnectWise
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
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Hewlett Packard Enterprise
No answers on this topic
Support Rating
ConnectWise
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
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Hewlett Packard Enterprise
No answers on this topic
Online Training
ConnectWise
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
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Hewlett Packard Enterprise
No answers on this topic
Implementation Rating
ConnectWise
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
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Hewlett Packard Enterprise
It's good for small organizations that use HP branded equipment
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Alternatives Considered
ConnectWise
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
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Hewlett Packard Enterprise
Some of the other products I use for system management are HP SiteScope and SolarWinds Orion NPM and APM. SiteScope is another good HP product but it isn't very cost effective to use for general system management. It's good for performing complex alerting and monitoring. SolarWinds makes a great product but it is better geared for gathering statistics and performance data real-time and historically. Again the cost of this product makes it ineffective for general system monitoring.
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Return on Investment
ConnectWise
  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
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Hewlett Packard Enterprise
  • Since this software is free if you buy HP hardware the cost is nothing which is nice for cash strapped businesses.
  • This software has a somewhat difficult time handling large environments where systems are not configured perfectly for this software.
  • I would always recommend having multiples of this software installed for redundancy because generally unless it and the environment is properly configured it can require maintenance.
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ScreenShots

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of