TrustRadius

CONNX vs. Help Desk Migration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CONNX
Score 6.0 out of 10
N/A
CONNX, from Software AG (acquired in 2016), is a mainframe integration solution that allows users to access and integrate mainframe data, relational data, and cloud data wherever it resides and however it is structured, without altering core systems.N/A
Help Desk Migration
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A
Pricing
CONNXHelp Desk Migration
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CONNXHelp Desk Migration
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CONNXHelp Desk Migration
Best Alternatives
CONNXHelp Desk Migration
Small Businesses
HYCU
HYCU
Score 8.8 out of 10
HYCU
HYCU
Score 8.8 out of 10
Medium-sized Companies
Matillion
Matillion
Score 8.4 out of 10
Matillion
Matillion
Score 8.4 out of 10
Enterprises
Oracle GoldenGate
Oracle GoldenGate
Score 8.1 out of 10
Oracle GoldenGate
Oracle GoldenGate
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CONNXHelp Desk Migration
Likelihood to Recommend
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
CONNXHelp Desk Migration
Likelihood to Recommend
Software AG
No answers on this topic
Help Desk Migration
Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.
Verified User
Anonymous
Read full review
Pros
Software AG
No answers on this topic
Help Desk Migration
  • Very responsive support team.
  • Great step by step instructions.
  • Ability to rerun the migration.
Byron Chesney | TrustRadius Reviewer
Byron Chesney
Technical Documentation Specialist
Read full review
Cons
Software AG
No answers on this topic
Help Desk Migration
  • There is little room for improvement in the GUI
Saravanan Venkatesan | TrustRadius Reviewer
Saravanan Venkatesan
Leader in Enterprise Applications and Integration
Read full review
Usability
Software AG
No answers on this topic
Help Desk Migration
Incredibly great UI, with a team able to answer any questions that may arise.
Verified User
Anonymous
Read full review
Return on Investment
Software AG
No answers on this topic
Help Desk Migration
  • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
Byron Chesney | TrustRadius Reviewer
Byron Chesney
Technical Documentation Specialist
Read full review
ScreenShots

Help Desk Migration Screenshots

Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.