ConSol CM/Helpdesk vs. Spiceworks Help Desk
ConSol CM/Helpdesk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConSol CM/Helpdesk | Mid-Size Companies (51-1,000 employees) | Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the… | $23.50 Full version inkl. 5 concurrent user | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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More Pricing Information |
ConSol CM/Helpdesk | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConSol CM/Helpdesk | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConSol CM/Helpdesk | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
ConSol CM/Helpdesk | Spiceworks Help Desk | |
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Likelihood to Recommend | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Pros | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Cons | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Usability | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Support Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | ConSol Consulting & Solutions Software GmbH No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | ConSol CM/Helpdesk Screenshots |