What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
233 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 233 reviews and ratings
Feature Set Ratings
- Sugar Sell (SugarCRM) ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

6.3
Contactability
63%

8.6
Sugar Sell (SugarCRM)
86%
Sugar Sell (SugarCRM) ranks higher in 9/9 features
Sugar Sell (SugarCRM) ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
1 Rating

8.9
89%
32 Ratings
Workflow management

7.0
70%
1 Rating

8.6
86%
28 Ratings
Territory management

7.0
70%
1 Rating

8.8
88%
26 Ratings
Opportunity management

7.0
70%
1 Rating

8.8
88%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating

8.9
89%
29 Ratings
Contract management

5.0
50%
1 Rating

8.7
87%
26 Ratings
Quote & order management

6.0
60%
1 Rating

8.1
81%
24 Ratings
Interaction tracking

7.0
70%
1 Rating

8.0
80%
30 Ratings
Channel / partner relationship management

6.0
60%
1 Rating

8.6
86%
25 Ratings
Customer Service & Support

4.3
Contactability
43%

8.9
Sugar Sell (SugarCRM)
89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Case management

4.0
40%
1 Rating

9.1
91%
24 Ratings
Call center management

5.0
50%
1 Rating

8.8
88%
19 Ratings
Help desk management

4.0
40%
1 Rating

8.8
88%
17 Ratings
Marketing Automation

6.0
Contactability
60%

8.3
Sugar Sell (SugarCRM)
83%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating

8.9
89%
22 Ratings
Email marketing

6.0
60%
1 Rating

7.7
77%
23 Ratings
CRM Project Management

6.7
Contactability
67%

9.0
Sugar Sell (SugarCRM)
90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Task management

6.0
60%
1 Rating

9.1
91%
26 Ratings
Billing and invoicing management

7.0
70%
1 Rating

8.9
89%
18 Ratings
Reporting

7.0
70%
1 Rating

8.9
89%
24 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%

9.0
Sugar Sell (SugarCRM)
90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Sugar Sell (SugarCRM) ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating

8.9
89%
24 Ratings
Pipeline visualization

7.0
70%
1 Rating

9.1
91%
25 Ratings
Customizable reports

6.0
60%
1 Rating

8.9
89%
27 Ratings
Customization

7.0
Contactability
70%

8.8
Sugar Sell (SugarCRM)
88%
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Sugar Sell (SugarCRM) ranks higher in 4/4 features
Custom fields

7.0
70%
1 Rating

8.9
89%
29 Ratings
Custom objects

8.0
80%
1 Rating

9.1
91%
26 Ratings
Scripting environment

6.0
60%
1 Rating

8.9
89%
19 Ratings
API for custom integration

N/A
0 Ratings

8.4
84%
25 Ratings
Security

6.5
Contactability
65%

8.7
Sugar Sell (SugarCRM)
87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating

9.1
91%
21 Ratings
Role-based user permissions

6.0
60%
1 Rating

8.3
83%
26 Ratings
Social CRM

7.0
Contactability
70%

8.6
Sugar Sell (SugarCRM)
86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Social data

6.0
60%
1 Rating

8.8
88%
19 Ratings
Social engagement

8.0
80%
1 Rating

8.5
85%
16 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%

8.7
Sugar Sell (SugarCRM)
87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Sugar Sell (SugarCRM) ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating

8.9
89%
19 Ratings
Compensation management

8.0
80%
1 Rating

8.5
85%
13 Ratings
Platform

6.0
Contactability
60%

8.3
Sugar Sell (SugarCRM)
83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating

8.3
83%
20 Ratings
Attribute Ratings
- Sugar Sell (SugarCRM) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating

8.3
Sugar Sell (SugarCRM)
83%
57 Ratings
Likelihood to Renew

Contactability
N/A
0 Ratings

8.2
Sugar Sell (SugarCRM)
82%
26 Ratings
Usability

Contactability
N/A
0 Ratings

8.7
Sugar Sell (SugarCRM)
87%
10 Ratings
Availability

Contactability
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Performance

Contactability
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Support Rating

Contactability
N/A
0 Ratings

9.2
Sugar Sell (SugarCRM)
92%
18 Ratings
In-Person Training

Contactability
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Online Training

Contactability
N/A
0 Ratings

8.0
Sugar Sell (SugarCRM)
80%
1 Rating
Implementation Rating

Contactability
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
9 Ratings
Product Scalability

Contactability
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSugar Sell (SugarCRM)
If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

Verified User
Director in Information Technology
Medical Device Company, 1001-5000 employeesPros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSugar Sell (SugarCRM)
- Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
- Exporting granular reports into excel for in depth analysis and actionable measures.
- Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

Verified User
C-Level Executive in Customer Service
Internet Company, 51-200 employeesCons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSugar Sell (SugarCRM)
- The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
- General layout could be improved by the addition of modern templates to customize the standard look and feel
- Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

Verified User
Consultant in Information Technology
Newspapers Company, 51-200 employeesPricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Contactability Editions & Modules
—
Additional Pricing Details
—Sugar Sell (SugarCRM)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$52 per month
Sugar Sell (SugarCRM) Editions & Modules
Edition
Sugar Sell | $80.001 |
---|---|
Sugar Professional | $52.001 |
Sugar Enterprise | $85.001 |
- Per User/Per Month (billed annually)
Additional Pricing Details
—Likelihood to Renew
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Marketing and Business Development Manager
Vortex Immersion MediaEntertainment, 1-10 employees
Usability
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

Verified User
Account Manager in Sales
51-200 employeesReliability and Availability
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Performance
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Support Rating
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Senior Manager
AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees
In-Person Training
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Online Training
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Implementation Rating
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
President
Digital Ascent, IncComputer & Network Security, 1-10 employees
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSugar Sell (SugarCRM)
GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Vice President of Business Development
LKCSMarketing and Advertising, 51-200 employees
Scalability
Contactability
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSugar Sell (SugarCRM)
- Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
- It allows each user to have a 360-degree view point of our databases at any given point.
- Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Marketing Manager & CRM Administrator
Lincoln Healthcare GroupEvents Services, 11-50 employees