What users are saying about
43 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Contentsquare (Clicktale)

It is well suited to businesses with a full time web analyst that will be using the tools to create actionable reports that drive action in the company. It is less appropriate where companies are just looking for some new tools and it will be forgotten soon after implementation. If a website is critical to your business and you have dedicated resources or consultants to help you understand the data, then it is invaluable. I love it.
Dan Briscoe | TrustRadius Reviewer

Frosmo

Organizations that rely on business-to-customer driven revenue accumulation should consider using this program. The robust AI and machine learning backbone of this software can effectively screen the customer's interest, which can then be targeted by organizations. Moreover, there are several tools to help learn about the different functionalities of this program that make its applicability superior over others.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Testing and Experimentation

Contentsquare (Clicktale)
Frosmo
8.3
a/b experiment testing
Contentsquare (Clicktale)
Frosmo
8.0
Split URL testing
Contentsquare (Clicktale)
Frosmo
9.0
Multivariate testing
Contentsquare (Clicktale)
Frosmo
9.0
Multi-page/funnel testing
Contentsquare (Clicktale)
Frosmo
8.0
Cross-browser testing
Contentsquare (Clicktale)
Frosmo
9.0
Mobile app testing
Contentsquare (Clicktale)
Frosmo
9.0
Test significance
Contentsquare (Clicktale)
Frosmo
8.0
Visual / WYSIWYG editor
Contentsquare (Clicktale)
Frosmo
7.0
Advanced code editor
Contentsquare (Clicktale)
Frosmo
8.0
Page surveys
Contentsquare (Clicktale)
Frosmo
7.0
Visitor recordings
Contentsquare (Clicktale)
Frosmo
8.0
Preview mode
Contentsquare (Clicktale)
Frosmo
8.0
Test duration calculator
Contentsquare (Clicktale)
Frosmo
9.0
Experiment scheduler
Contentsquare (Clicktale)
Frosmo
8.0
Experiment workflow and approval
Contentsquare (Clicktale)
Frosmo
9.0
Dynamic experiment activation
Contentsquare (Clicktale)
Frosmo
8.0
Client-side tests
Contentsquare (Clicktale)
Frosmo
9.0
Server-side tests
Contentsquare (Clicktale)
Frosmo
8.0
Mutually exclusive tests
Contentsquare (Clicktale)
Frosmo
9.0

Audience Segmentation & Targeting

Contentsquare (Clicktale)
Frosmo
8.5
Standard visitor segmentation
Contentsquare (Clicktale)
Frosmo
8.0
Behavioral visitor segmentation
Contentsquare (Clicktale)
Frosmo
9.0
Traffic allocation control
Contentsquare (Clicktale)
Frosmo
8.0
Website personalization
Contentsquare (Clicktale)
Frosmo
9.0

Results and Analysis

Contentsquare (Clicktale)
Frosmo
8.3
Heatmap tool
Contentsquare (Clicktale)
Frosmo
8.0
Click analytics
Contentsquare (Clicktale)
Frosmo
8.0
Scroll maps
Contentsquare (Clicktale)
Frosmo
8.0
Form fill analysis
Contentsquare (Clicktale)
Frosmo
9.0
Conversion tracking
Contentsquare (Clicktale)
Frosmo
9.0
Goal tracking
Contentsquare (Clicktale)
Frosmo
8.0
Test reporting
Contentsquare (Clicktale)
Frosmo
9.0
Results segmentation
Contentsquare (Clicktale)
Frosmo
8.0
CSV export
Contentsquare (Clicktale)
Frosmo
8.0

Pros

Contentsquare (Clicktale)

  • In my experience ClickTale's unique value proposition is its heatmapping platform--and it delivers on that UVP very well. It has a suite of available maps each delivering unique and easily digestible insights.
  • ClickTale provides very enlightening data that I haven't found anywhere else such as hover time, hover order, and hesitation.
  • ClickTale also provides useful customizable segments, which allow for more granular data analysis.
  • ClickTale is extremely easy to install.
Leor Maizel | TrustRadius Reviewer

Frosmo

  • Customize web content to cater to the specific needs of our potential clients
  • Ability to assess the interests and preferences of potential clients
Anonymous | TrustRadius Reviewer

Cons

Contentsquare (Clicktale)

  • I always felt not providing me with the ability to grant others in my company with rights restricted access was a huge downside. This forced me into being the sole point of contact for anything that had to do with Clicktale.
  • Hugely lacking in the ability for me to build reports using the quantitative data. It was very labor intensive for me to gather and analyze data from Clicktale.
  • I missed out in a lot of functionality not having an enterprise level subscription. I had the gold subscription. Many of the things I wanted to capture were not possible without involving their developers - and that was only possible at the enterprise subscription level.
Art Zippel, CUA | TrustRadius Reviewer

Frosmo

  • Better support across various operating systems
  • Too many ads
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contentsquare (Clicktale)

Contentsquare (Clicktale) 7.5
Based on 11 answers
I am still on the fence regarding renewing our account. Currently we are trying to determine what tools and programs offer the highest ROI and generates the most efficiency for our employees. ClickTale may become lost in the shuffle along with other programs and accounts we are currently using. While effective, ClickTale has limited scope in general marketing uses.
Chris Zagala | TrustRadius Reviewer

Frosmo

No score
No answers yet
No answers on this topic

Usability

Contentsquare (Clicktale)

Contentsquare (Clicktale) 7.0
Based on 1 answer
I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
Art Zippel, CUA | TrustRadius Reviewer

Frosmo

No score
No answers yet
No answers on this topic

Support Rating

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

Frosmo

Frosmo 9.0
Based on 2 answers
Frosmo's customer support team has been outstanding in resolving issues and offering timely assistance to all of our queries. They hardly miss service deadlines and are accommodating of our requests. However, scheduling for an on-site training or a similar activity is cumbersome and often requires multiple rescheduling.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contentsquare (Clicktale)

ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
Nuno Luz | TrustRadius Reviewer

Frosmo

Frosmo is quite uncomplicated and simple to operate compared to the above mentioned products. Not only does it offer online training to integrate their programs into our work setting, but also provides timely customer support. Other programs are more susceptible to information hacks and are less secure to operate than Frosmo
Anonymous | TrustRadius Reviewer

Return on Investment

Contentsquare (Clicktale)

  • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
  • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
  • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
Ryan Freeman | TrustRadius Reviewer

Frosmo

  • Increased product sales
  • Helped find correct target customers
Anonymous | TrustRadius Reviewer

Pricing Details

Contentsquare (Clicktale)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Frosmo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contentsquare (Clicktale)
8.0
Frosmo
8.0

Likelihood to Renew

Contentsquare (Clicktale)
7.5
Frosmo

Usability

Contentsquare (Clicktale)
7.0
Frosmo

Support Rating

Contentsquare (Clicktale)
Frosmo
9.0

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