What users are saying about
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 51 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Testing and Experimentation

Contentsquare (Clicktale)
Feature Set Not Supported
N/A

8.3
Explore by Omniconvert
83%
Explore by Omniconvert ranks higher in 4/4 features
Explore by Omniconvert ranks higher in 4/4 features
Split URL testing

N/A
0 Ratings

9.0
90%
1 Rating
Multivariate testing

N/A
0 Ratings

5.0
50%
1 Rating
Visual / WYSIWYG editor

N/A
0 Ratings

9.0
90%
1 Rating
Experiment workflow and approval

N/A
0 Ratings

10.0
100%
1 Rating
Audience Segmentation & Targeting

Contentsquare (Clicktale)
Feature Set Not Supported
N/A

9.0
Explore by Omniconvert
90%
Explore by Omniconvert ranks higher in 2/2 features
Explore by Omniconvert ranks higher in 2/2 features
Standard visitor segmentation

N/A
0 Ratings

8.0
80%
1 Rating
Website personalization

N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- Contentsquare (Clicktale) is rated higher in 1 area: Usability
- Explore by Omniconvert is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Contentsquare (Clicktale)
90%
13 Ratings

10.0
Explore by Omniconvert
100%
2 Ratings
Likelihood to Renew

7.5
Contentsquare (Clicktale)
75%
11 Ratings

Explore by Omniconvert
N/A
0 Ratings
Usability

7.0
Contentsquare (Clicktale)
70%
1 Rating

3.6
Explore by Omniconvert
36%
1 Rating
Support Rating

Contentsquare (Clicktale)
N/A
0 Ratings

10.0
Explore by Omniconvert
100%
2 Ratings
Likelihood to Recommend
Contentsquare (Clicktale)
ContentSquare [(Clicktale)] is best suited to deep dive understanding of how web users truly consume your web pages. For example, when a traditional analytics software informs you on exit rates, ContentSquare [(Clicktale)] helps you to understand if users left without interacting with their last page or if they in fact spent time reading, scrolling, clicking it.

Verified User
Analyst in Marketing
Insurance Company, 10,001+ employeesExplore by Omniconvert
If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Pros
Contentsquare (Clicktale)
- Heat Maps - we used and liked CrazyEgg in the past, and it was a cheaper tool that was easy to use. ClickTale gives us additional capabilities with better data about scroll reach, mouse movements, clicks and a summary report that shows what parts of our pages are getting attention. A product manager asked us yesterday for insights on how his product page was performing, and we were easily able to send him the reports in the heat map section.
- Visitor recordings - We get good data on our website using analytics tools like GA, HubSpot and ClickTale, but it is very helpful to watch actual visitor recordings for certain visitor segments. If we add a new page or new feature to our website and notice a trend, we can easily drill down and watch visitors and see how they are interacting with the page.
- Conversion funnels - We do a lot of our analysis in Google Analytics and you can set up conversion funnels in GA if you know how to do it. The problem is you can't segment the data and the aggregated data is not as helpful. ClickTale makes it very simple to do conversion funnels, and you can segment them with just a few clicks.
VP of Marketing
HCSSComputer Software, 51-200 employees
Explore by Omniconvert
- Amazing segmentation
- Automation
- Ease of use
Owner
Stonebridge Imports Ltd.Retail, 1-10 employees
Cons
Contentsquare (Clicktale)
- It's a bit difficult to navigate form heatmaps of one page on my sites to those of another.
- It would be useful to have data on what percentage of clicks for each link are bounces. If this is available already, it is not very easy to find.
- I have slight doubts about the accuracy of ClickTale's data based on some industry related articles I've read (i.e. http://redant.com.au/tool-reviews/clicktale-review-technology/). For the most part I feel like the data I'm getting is accurate, because it roughly corresponds to what I'm able to see on Google Analytics. It would be nice to see ClickTale address some of these issues.
Web Designer/User Experience Designer
SR Education GroupEducation Management, 11-50 employees
Explore by Omniconvert
- The learning curve could be easier.
- Improve onboarding.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Pricing Details
Contentsquare (Clicktale)
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Contentsquare (Clicktale) Editions & Modules
—
Additional Pricing Details
—Explore by Omniconvert
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$167 per month
Explore by Omniconvert Editions & Modules
Edition
50 000 tested views | $1671 |
---|---|
700 000 tested views | $12081 |
5 000 000 tested views | $46581 |
- per month
Additional Pricing Details
—Likelihood to Renew
Contentsquare (Clicktale)
Contentsquare (Clicktale) 7.5
Based on 11 answers
At my former company I was able to upgrade our initial subscription level from bronze to gold without any problems after the first year. Unfortunately, the company I am presently with doesn't have a Clicktale subscription. I would have absolutely no hesitation in strongly recommending Clicktale to my current company if I ever get even a remote chance to do so. Clicktale is used in some of the statistics I use on my resume in an effort to quantify my results as a certified usability analyst. Clicktale has made a significant difference in my value to any team I work with.
UX Information Architect
The Word and Brown CompaniesInformation Technology and Services, 1001-5000 employees
Explore by Omniconvert
No score
No answers yet
No answers on this topic
Usability
Contentsquare (Clicktale)
Contentsquare (Clicktale) 7.0
Based on 1 answer
I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
UX Information Architect
The Word and Brown CompaniesInformation Technology and Services, 1001-5000 employees
Explore by Omniconvert
Explore by Omniconvert 3.6
Based on 1 answer
A little clunky gui
Owner
Stonebridge Imports Ltd.Retail, 1-10 employees
Support Rating
Contentsquare (Clicktale)
No score
No answers yet
No answers on this topic
Explore by Omniconvert
Explore by Omniconvert 10.0
Based on 2 answers
They have been polite and good about updates.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Alternatives Considered
Contentsquare (Clicktale)
ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
Digital Optimisation Manager
TalkTalkRetail, 10,001+ employees
Explore by Omniconvert
Unless has an easier learning curve but they have different features. Their personalization is similar though.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Return on Investment
Contentsquare (Clicktale)
- Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
- The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
- If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
Web Analyst
Bulkreefsupply.comInternet, 10,001+ employees
Explore by Omniconvert
- Better customer service
Owner
Stonebridge Imports Ltd.Retail, 1-10 employees