51 Ratings
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Score 8.5 out of 100
6 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Testing and Experimentation

    Contentsquare (Clicktale)

    Feature Set Not Supported
    N/A
    8.3

    Explore by Omniconvert

    83%
    Explore by Omniconvert ranks higher in 4/4 features

    Split URL testing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multivariate testing

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Visual / WYSIWYG editor

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Experiment workflow and approval

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audience Segmentation & Targeting

    Contentsquare (Clicktale)

    Feature Set Not Supported
    N/A
    9.0

    Explore by Omniconvert

    90%
    Explore by Omniconvert ranks higher in 2/2 features

    Standard visitor segmentation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Website personalization

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Contentsquare (Clicktale) is rated higher in 1 area: Usability
    • Explore by Omniconvert is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Contentsquare (Clicktale)

    90%
    13 Ratings
    10.0

    Explore by Omniconvert

    100%
    2 Ratings

    Likelihood to Renew

    7.5

    Contentsquare (Clicktale)

    75%
    11 Ratings

    Explore by Omniconvert

    N/A
    0 Ratings

    Usability

    7.0

    Contentsquare (Clicktale)

    70%
    1 Rating
    3.6

    Explore by Omniconvert

    36%
    1 Rating

    Support Rating

    Contentsquare (Clicktale)

    N/A
    0 Ratings
    10.0

    Explore by Omniconvert

    100%
    2 Ratings

    Likelihood to Recommend

    Contentsquare (Clicktale)

    ContentSquare [(Clicktale)] is best suited to deep dive understanding of how web users truly consume your web pages. For example, when a traditional analytics software informs you on exit rates, ContentSquare [(Clicktale)] helps you to understand if users left without interacting with their last page or if they in fact spent time reading, scrolling, clicking it.
    Anonymous | TrustRadius Reviewer

    Explore by Omniconvert

    If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
    If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
    Dustin Day | TrustRadius Reviewer

    Pros

    Contentsquare (Clicktale)

    • Heat Maps - we used and liked CrazyEgg in the past, and it was a cheaper tool that was easy to use. ClickTale gives us additional capabilities with better data about scroll reach, mouse movements, clicks and a summary report that shows what parts of our pages are getting attention. A product manager asked us yesterday for insights on how his product page was performing, and we were easily able to send him the reports in the heat map section.
    • Visitor recordings - We get good data on our website using analytics tools like GA, HubSpot and ClickTale, but it is very helpful to watch actual visitor recordings for certain visitor segments. If we add a new page or new feature to our website and notice a trend, we can easily drill down and watch visitors and see how they are interacting with the page.
    • Conversion funnels - We do a lot of our analysis in Google Analytics and you can set up conversion funnels in GA if you know how to do it. The problem is you can't segment the data and the aggregated data is not as helpful. ClickTale makes it very simple to do conversion funnels, and you can segment them with just a few clicks.
    Dan Briscoe | TrustRadius Reviewer

    Explore by Omniconvert

    • Amazing segmentation
    • Automation
    • Ease of use
    Ulymar Rocha | TrustRadius Reviewer

    Cons

    Contentsquare (Clicktale)

    • It's a bit difficult to navigate form heatmaps of one page on my sites to those of another.
    • It would be useful to have data on what percentage of clicks for each link are bounces. If this is available already, it is not very easy to find.
    • I have slight doubts about the accuracy of ClickTale's data based on some industry related articles I've read (i.e. http://redant.com.au/tool-reviews/clicktale-review-technology/). For the most part I feel like the data I'm getting is accurate, because it roughly corresponds to what I'm able to see on Google Analytics. It would be nice to see ClickTale address some of these issues.
    Leor Maizel | TrustRadius Reviewer

    Explore by Omniconvert

    • The learning curve could be easier.
    • Improve onboarding.
    Dustin Day | TrustRadius Reviewer

    Pricing Details

    Contentsquare (Clicktale)

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Contentsquare (Clicktale) Editions & Modules

    Additional Pricing Details

    Explore by Omniconvert

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $167 per month

    Explore by Omniconvert Editions & Modules

    Edition
    50 000 tested views$1671
    700 000 tested views$12081
    5 000 000 tested views$46581
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Contentsquare (Clicktale)

    Contentsquare (Clicktale) 7.5
    Based on 11 answers
    At my former company I was able to upgrade our initial subscription level from bronze to gold without any problems after the first year. Unfortunately, the company I am presently with doesn't have a Clicktale subscription. I would have absolutely no hesitation in strongly recommending Clicktale to my current company if I ever get even a remote chance to do so. Clicktale is used in some of the statistics I use on my resume in an effort to quantify my results as a certified usability analyst. Clicktale has made a significant difference in my value to any team I work with.
    Art Zippel, CUA | TrustRadius Reviewer

    Explore by Omniconvert

    No score
    No answers yet
    No answers on this topic

    Usability

    Contentsquare (Clicktale)

    Contentsquare (Clicktale) 7.0
    Based on 1 answer
    I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
    Art Zippel, CUA | TrustRadius Reviewer

    Explore by Omniconvert

    Explore by Omniconvert 3.6
    Based on 1 answer
    A little clunky gui
    Ulymar Rocha | TrustRadius Reviewer

    Support Rating

    Contentsquare (Clicktale)

    No score
    No answers yet
    No answers on this topic

    Explore by Omniconvert

    Explore by Omniconvert 10.0
    Based on 2 answers
    They have been polite and good about updates.
    Dustin Day | TrustRadius Reviewer

    Alternatives Considered

    Contentsquare (Clicktale)

    ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
    Nuno Luz | TrustRadius Reviewer

    Explore by Omniconvert

    Unless has an easier learning curve but they have different features. Their personalization is similar though.
    Dustin Day | TrustRadius Reviewer

    Return on Investment

    Contentsquare (Clicktale)

    • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
    • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
    • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
    Ryan Freeman | TrustRadius Reviewer

    Explore by Omniconvert

    • Better customer service
    Ulymar Rocha | TrustRadius Reviewer

    Screenshots

    Contentsquare (Clicktale)

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