Contentstack vs. CustomerHub

Contentstack has flexible functionality which opens up a lot of possibilities for businesses with proactive web development teams to create their own website builder app to compete with 3rd party agencies. This is especially useful in a large enterprise where non-technical teams often turn to expensive outside agencies which cost more in the long run than an up-front investment into an in-house application.

Incentivized

• The user interface is intuitive and cleanly designed.
• The functionality is flexible which allows us to build our own application behind the CMS that meets business needs without being restricted by limitations in the CMS.
• The service we get from our Account Manager and Technical contacts is excellent.

Incentivized

• In my opinion it's not very intuitive. I've found its difficult to understand how to best structure entries, especially if they are related
• In my experience, entries can get difficult to understand if weren't the creator. It would be helpful to have some meta data around the entry itself and the fields within them in my opinion.
• Integration with an A/B testing platform would be nice.

Incentivized

They have an in-app chat with their support team, who is always quick to respond and provide helpful answers. I've never walked away from an interaction without my issue being solved quickly and easily. They're also very communicative over email and are sure to follow up after any changes are made to ensure we're seeing the desired result. They are always very professional and easy to work with.

Incentivized

Contentstack has better international hosting support then Contentful and we found the presales and sales support people were MUCH more responsive than Contentful. The Sitecore sales process was very very slow and overly complex. We felt Sitecore had many features that were not valuable and the cost to benefit ratio was much lower compared to ContentStack

Incentivized

• We are able to prepare for large campaigns within a few days which can bel rolled our within a few clicks. This was previously never possible before we moved to Contentstack.
• We now have the tools and ability to architect in a way to take advantage of SEO and drive traffic. Our blog now serves more traffic that the rest of our website. This SEO effort wasn't possible before Contentstack.
• One of our KPI's for moving to headless was a faster website and we now deliver pages under our original target while serving more asset and content rich pages to visitors

Incentivized