Item: Contentstack
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Contentstack as the CMS behind our website builder platform, which powers several content-driven websites across the business including our Corporate site. Across all the sites using this platform we have around 1.5 million visitors per year. We use Contentstack's Modular Blocks functionality and link those blocks to custom components in our website builder app. This allows non-technical users in the business to design and build their own websites without the need for them to write any code, and with components that are already styled according to our brand. This functionality allows Editors in the business to be in control, and to quickly and easily build and maintain entire websites without the need for involving a Development team.

Pros and Cons

The user interface is intuitive and cleanly designed.
The functionality is flexible which allows us to build our own application behind the CMS that meets business needs without being restricted by limitations in the CMS.
The service we get from our Account Manager and Technical contacts is excellent.

The accessibility of the User Interface, especially for screen-reader users, could be improved.
Introduction of a dark mode, or options for re-skinning the UI
More freedom to create deeper levels of nested Modular Blocks to fit our use case of Few Content Types & Many Entries

Return on Investment

Saved significant amounts of money that would previously been spent on 3rd party agencies to build websites
Empowered Comms teams to create and edit the design and content of their own websites on demand rather than relying on the Dev team
Allowed the Development team to concentrate on building functionality rather than websites, so we can focus on improvement rather than BAU work.

Support Rating

Support is always quick to respond, and they always get to the bottom of an issue. Escalating up the chain works well, and I have found in the past that using the chat function has solved some issues - although since the introduction of AI to the chatbot I have noticed that has actually gotten worse. However, I understand that it takes time to bed in an AI bot, so look forward to how that will improve in the future. I've had positive interactions with the Support team, and when necessary our Account Manager and Tech contacts have been able to escalate and resolve more urgent matters in a timely manner.

Key Insights

Do you think Contentstack delivers good value for the price?

Yes

Are you happy with Contentstack's feature set?

Yes

Did Contentstack live up to sales and marketing promises?

Yes

Did implementation of Contentstack go as expected?

Yes

Would you buy Contentstack again?

Yes

Other Software Used

React

Likelihood to Recommend

Contentstack has flexible functionality which opens up a lot of possibilities for businesses with proactive web development teams to create their own website builder app to compete with 3rd party agencies. This is especially useful in a large enterprise where non-technical teams often turn to expensive outside agencies which cost more in the long run than an up-front investment into an in-house application.

Contentstack Has Helped Us be Agile and Reduce Our Reliance on Website Builder Agencies

Overall Satisfaction with Contentstack