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165 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.6 out of 100

Symantec Endpoint Security

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165 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Endpoint Security

    ControlNow (Discontinued)

    Feature Set Not Supported
    N/A
    8.0

    Symantec Endpoint Security

    80%
    Symantec Endpoint Security ranks higher in 7/7 features

    Anti-Exploit Technology

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Endpoint Detection and Response (EDR)

    N/A
    0 Ratings
    8.5
    85%
    39 Ratings

    Centralized Management

    N/A
    0 Ratings
    8.2
    82%
    41 Ratings

    Hybrid Deployment Support

    N/A
    0 Ratings
    7.6
    76%
    29 Ratings

    Infection Remediation

    N/A
    0 Ratings
    7.5
    75%
    40 Ratings

    Vulnerability Management

    N/A
    0 Ratings
    7.9
    79%
    36 Ratings

    Malware Detection

    N/A
    0 Ratings
    8.5
    85%
    41 Ratings

    Attribute Ratings

    • Symantec Endpoint Security is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    ControlNow (Discontinued)

    70%
    1 Rating
    7.2

    Symantec Endpoint Security

    72%
    70 Ratings

    Likelihood to Renew

    ControlNow (Discontinued)

    N/A
    0 Ratings
    9.1

    Symantec Endpoint Security

    91%
    4 Ratings

    Usability

    ControlNow (Discontinued)

    N/A
    0 Ratings
    9.1

    Symantec Endpoint Security

    91%
    5 Ratings

    Availability

    ControlNow (Discontinued)

    N/A
    0 Ratings
    9.0

    Symantec Endpoint Security

    90%
    4 Ratings

    Support Rating

    ControlNow (Discontinued)

    N/A
    0 Ratings
    3.3

    Symantec Endpoint Security

    33%
    23 Ratings

    Implementation Rating

    ControlNow (Discontinued)

    N/A
    0 Ratings
    6.4

    Symantec Endpoint Security

    64%
    2 Ratings

    Likelihood to Recommend

    ControlNow (Discontinued)

    Its middle of the road and should suit most applications well
    John Stewart | TrustRadius Reviewer

    Symantec Endpoint Security

    Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.
    Anonymous | TrustRadius Reviewer

    Pros

    ControlNow (Discontinued)

    • An instant scan of file level downloads so that introduction of a variant file is limited before the scan engine clears it.
    • Dashboard use of the agents available allows for near real-time review and action without directed access to the station.
    John Stewart | TrustRadius Reviewer

    Symantec Endpoint Security

    • The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
    • The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
    • I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
    Debbie Johnson | TrustRadius Reviewer

    Cons

    ControlNow (Discontinued)

    • Dashboard refresh when you have over 100 end agents can be lagging at times
    • The agent install process has potential to hang without alert or warning unless your paying attention through the complete install
    • The silent install process can be problematic when dealing with large-scale networks with varied OS models
    John Stewart | TrustRadius Reviewer

    Symantec Endpoint Security

    • The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
    • The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
    • It seems the whitelisting on the cloud platform could use some work.
    Sean Muller | TrustRadius Reviewer

    Pricing Details

    ControlNow (Discontinued)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Symantec Endpoint Security

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ControlNow (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 9.1
    Based on 4 answers
    Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.
    Anonymous | TrustRadius Reviewer

    Usability

    ControlNow (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 9.1
    Based on 5 answers
    Symantec Endpoint Protection centralized management console provides easy to follow, clean, and modern HTML5 based interface. All functionality required to manage Symantec Endpoint Protection is available and presented through this management interface. The Symantec Endpoint Protection provides many roles out of the box and presents relevant information based on the user role. Symantec Endpoint Protection can benefit from further scripting/automation interface development.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    ControlNow (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 9.0
    Based on 4 answers
    We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it
    Anonymous | TrustRadius Reviewer

    Support Rating

    ControlNow (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 3.3
    Based on 23 answers
    Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    ControlNow (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 6.4
    Based on 2 answers
    Use a third party deployment tool and not the deployment option within the SEP Manager itself.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ControlNow (Discontinued)

    ControlNow more nimble and less impactful on the local PC
    John Stewart | TrustRadius Reviewer

    Symantec Endpoint Security

    Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.
    Tony Ryan | TrustRadius Reviewer

    Return on Investment

    ControlNow (Discontinued)

    • At current we are on build up and the ROI isnt a factor
    John Stewart | TrustRadius Reviewer

    Symantec Endpoint Security

    • The ROI from deploying this has led to fewer security issues which reduces costs.
    • Keeping track of security issues and how the were remedied is easier.
    • Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.
    Eric Krueger | TrustRadius Reviewer

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